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Hey Mike,
We once made our change objects revisable as well, to allow people to continue on a Task they considered closed before. But it turned out to be to complex for most of the people, so we returned to the OOTB situation.
Regards, Hugo.
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Hi Guys,
I know this is an old thread but I have a different requirement. Once the CN process reaches the Auditor and there is a mistake, how can he choose "Rework" or "Revise" to have the CT task restarted so the assignee can make corrections? Currently we are using the revise process to restart both workflow but were told by PTC that this is not a best practice. Any comments?
Patrick,
Not sure about how feasible it is to automate restart of the CT.
But we have simply had the CA II role add yet another CT to carry doing the additional work. This way you keep full history. Another option I recently noted was to reset the lifecycle of the CT to the initial state and its workflow fires again ...
I hope one of those fits your scenario ... or at least serves as inspiration