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Anyone seen this? Know how to fix it?
[cid:image001.jpg@01CCE24B.0C5826B0]

David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550

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David,

Did this occur after a server restart?

What version of Windchill are you on?

Are you on Windows?

If yes to the above then read on, if not sorry I can't help
We've seen this on restarting the server hosting a Windchill 9.1 M050
install,

What we have to do is to shutdown all Windchill services prior to
restarting the system and run a script to rebuild certain files.

Here is what we need to do to fix it, this was given to us by PTC

1, stop all services - Windchill, Apache, Tomcat, Windchill DS
2, delete the folder "File" from
C:\PTC\Windchill_9.1\Windchill\tasks\codebase\com\infoengine\compiledTasks
3, Delete the ptcserlet folder from C:\tmp
4, delete Tomcat Cache
5, Open a Windchill shell and cd to codebase
6, enter "ant -f makejar.xml"
7, Follow this sequence when you start your server: -
WindchillDS>>Apache>>Tomcat>> Windchill

Hope this helps fix your problem,

There was some other users on the exploder that have the same issue and I
think there is a SPR with PTC

Best Regards

Chris Collinson
CAD Administrator
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