Hopefully the answer is simple here. I have a user whom I believe has responded to a Java Security dialog box from the Windchill UI with some sort of negative response and is now not seeing all the icons for Create Document, etc.
That said, if this was a Java Plug-In security dialog box the user may have said not to trust/launch the applet in question. I believe that decision should go away when they start a new browser or OS login session -- depending on what they selected.
When using FireFox In previous releases of Windchill one of my favourite features was to use the right mouse on a search list and "Open In New Tab". The Windchill 10 release now captures that event and gives you a list of actions that can be performed. That is pretty cool, but I miss my long list of tabs. Fortunately it has not gone away - CTRL-Right-Mouse gets passed back to the browser directly so that the " Open In New Tab" is still available.