Tibco HawkRandomAccessFile.dll starts with problems

[FabioValente]

I'm getting some log errors when start Tibco's services. 

The log files says that can't find dependent libraries, but don´t show the ones, at least the names.

2023 Apr 18 17:42:39:521 GMT -03:00 HawkAgent.JACVMQASESI02 Error [Application] HWKXXX-000010 E:\ptc\esi_12.0\tibco\hawk\6.2\bin\HawkRandomAccessFile.dll: Can't find dependent libraries
2023 Apr 18 17:42:39:522 GMT -03:00 HawkAgent.JACVMQASESI02 Error [Application] HWKXXX-000018 In LFMicroAgent exception from scan thread: java.lang.UnsatisfiedLinkError: E:\ptc\esi_12.0\tibco\hawk\6.2\bin\HawkRandomAccessFile.dll: Can't find dependent libraries
at java.base/java.lang.ClassLoader$NativeLibrary.load0(Native Method)
at java.base/java.lang.ClassLoader$NativeLibrary.load(ClassLoader.java:2430)
at java.base/java.lang.ClassLoader$NativeLibrary.loadLibrary(ClassLoader.java:2487)
at java.base/java.lang.ClassLoader.loadLibrary0(ClassLoader.java:2684)
at java.base/java.lang.ClassLoader.loadLibrary(ClassLoader.java:2649)
at java.base/java.lang.Runtime.loadLibrary0(Runtime.java:827)
at java.base/java.lang.System.loadLibrary(System.java:1871)
at COM.TIBCO.hawk.agent.logfilema.HawkRandomAccessFile.<clinit>(HawkRandomAccessFile.java:71)
at COM.TIBCO.hawk.microagent.logfilema.LFStream.<init>(LFStream.java:41)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.initializeStream(LFMonitor.java:110)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.initialize(LFMonitor.java:104)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.getData(LFMonitor.java:156)
at COM.TIBCO.hawk.microagent.logfilema.LFMicroAgent$ScanThread.run(LFMicroAgent.java:524)

This cause a problems on start or stop services, that can´t be automatized and necessary someone solved manually.

Plus, there a lot of services stayed locked on memory, and need to be killed manually.

P.S.: Apparently doesn't chash the working, but fill the server´s memory with stucked aplications repeteadly.

[VladimirN]

Found a similar issue - "Unable to start TIBCO Administrator process with error: Startup error: java.lang.UnsatisfiedLinkError: <TIBCO home>\tibjre64\xx\bin\awt.dll: Can't find dependent libraries in Windchill Enterprise Systems Integration 12.0": https://www.ptc.com/en/support/article/CS369011

[FabioValente]

Thank you Vladimir, we'll try this suggestion.

[FabioValente]

I reinstalled over the other one, and run java -version with return right one that installed, but still with the same issue.

Thank you!

[LB_9980481]

Have you checked what hawk.log file is saying?

Are there out of memory errors, such as: 'java.lang.OutOfMemoryError: Java heap space'?

[FabioValente]

Yes, i'm checked and couldn't found more information. There's not OutOfMemory or some like this, i make a search on hawk.log, hawk1... until the last one hawk5.log.

Pasting a litle part of the hawk.log text:

2023 Apr 25 01:24:40:133 GMT -03:00 HawkAgent.JACVMQASESI02 Info [Application] HWKXXX-000015 In LFMicroAgent: ScanThread started...
2023 Apr 25 01:24:50:135 GMT -03:00 HawkAgent.JACVMQASESI02 Error [Application] HWKXXX-000010 Could not initialize class COM.TIBCO.hawk.agent.logfilema.HawkRandomAccessFile
2023 Apr 25 01:24:50:135 GMT -03:00 HawkAgent.JACVMQASESI02 Error [Application] HWKXXX-000018 In LFMicroAgent exception from scan thread: java.lang.NoClassDefFoundError: Could not initialize class COM.TIBCO.hawk.agent.logfilema.HawkRandomAccessFile
at COM.TIBCO.hawk.microagent.logfilema.LFStream.<init>(LFStream.java:41)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.initializeStream(LFMonitor.java:110)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.initialize(LFMonitor.java:104)
at COM.TIBCO.hawk.microagent.logfilema.LFMonitor.getData(LFMonitor.java:156)
at COM.TIBCO.hawk.microagent.logfilema.LFMicroAgent$ScanThread.run(LFMicroAgent.java:524)

Thank you.

[LB_9980481]

You can run  HawkAgent in debug mode by setting parameter -log_level in hawkagent.cfg to 8. See if it gives more information.

[FabioValente]

Thank you. I has change from 7 (default) to 8, but nothing changes on hawk.log, i just get the same messages.

Someone know how dll files are required?

My Environment path from tibhawkhma.tra file:

# Set the PATH
tibco.env.PATH %JVM_LIB_DIR%;%HAWK_HOME%/bin;%HAWK_HOME%/ami_api/bin;%HAWK_CONFIG_HOME%/bin;%RV_HOME%/bin;%EMS_HOME%/lib;%TPCL_HOME%/lib;/../plugin2;.;%PATH%

# Set the LD_LIBRARY_PATH
tibco.env.LD_LIBRARY_PATH %JVM_LIB_DIR%;%HAWK_HOME/bin%/lib;%HAWK_HOME%/ami_api/lib;%RV_HOME%/lib;%EMS_HOME%/lib;%TPCL_HOME%/lib;%LD_LIBRARY_PATH%

# Set the SHLIB_PATH
tibco.env.SHLIB_PATH %JVM_LIB_DIR%;%HAWK_HOME/bin%/lib;%HAWK_HOME%/ami_api/lib;%RV_HOME%/lib;%EMS_HOME%/lib;%TPCL_HOME%/lib;%SHLIB_PATH%

# Set the LIBPATH
tibco.env.LIBPATH %JVM_LIB_DIR%;%HAWK_HOME/bin%/lib;%HAWK_HOME%/ami_api/lib;%RV_HOME%/lib;%EMS_HOME%/lib;%TPCL_HOME%/lib;%LIBPATH%

# Set the DYLD_LIBRARY_PATH
tibco.env.DYLD_LIBRARY_PATH %JVM_LIB_DIR%;%HAWK_HOME/bin%/lib;%HAWK_HOME%/ami_api/lib;%RV_HOME%/lib;%EMS_HOME%/lib;%TPCL_HOME%/lib;%DYLD_LIBRARY_PATH%

Thank you again

[LB_9980481]

Have you restarted HawkAgent? If you are using Windows Services, try command line instead.

Here are Hawk configuration options for logging (Table 7):

TIBCO Hawk Installation, Configuration, and Administration

Also, check resolutions in the URL link below as a reference, even though they may not appear to be directly related to your issue:

Domain Hawkagent OutOfMemory causes the Businessworks/Adapter processes to stop processing. (tibco.com)

[FabioValente]

Yes, i'm stopped the services (TIBCO Administrator, EMS and Hawk Agent), and then start one by one... i really don´t understood why the log content don´t changed.

I had seen the OutOfMemory topic too. Tryed to relate to my case, but without sucess.

Thank you

[LB_9980481]

What version of ESI are you using? Is it compatible with TIBCO Hawk version 6.2?

[FabioValente]

On windchill is 12.0.2.0 esi services

On Tibco:

TIBCO Administrator: 5.12.0_V7
Tomcat: 9.0.52.0
TIBCO Repository: 5.12.1_V7
JRE: 11.0.12 (install the 11.0.15.1 but there are some problem and "back" to old one. i'm waiting the infra teams make a snapshot from server to change it)
TRA: 5.12.1_V7
TIBCO Rendezvous (RV): 8.5.2
TIBCO Hawk: 6.2.1.V13--001

[LB_9980481]

ESI 12.0.2.0 bundles Hawk 5.2.0 and you are using TIBCO Hawk: 6.2.1.V13--001. See the 12.0.2.0 Software matrices link below:

Windchill 12.0.0.0 Software Matrices (ptc.com)

[FabioValente · Accepted solution]

I found it a solution!

Problem solved with this post from Tibco Support page
https://support.tibco.com/s/article/Failed-to-start-hma-in-windows-server-2016-and-2019

From about 20 days ago (!)

Thank you all!