User assignment to a workflow task from a different group in Windchill

[DK_10930019]

Version: Windchill 11.2

Use Case: The assignment of the users from a different group to a task when a no users are present in the particular group identified through Approval Matrix.

Description:

How is the task assignment possible to a different user group if no users are present in the group identified through the Approval Matrix ?

(The object type referred to here is Audit Schedule, X is the group identified through Approval matrix and has no users, the task got assigned to the users of the group Y. How can this be controlled ?)

[avillanueva · Accepted solution]

You could setup a pre-check that checks for this condition and updates the team before the task is delivered. Are you calling out groups directly or using a role in those tasks? A role would be the most flexible since you can populate that dynamically. Responsible role is also a possibility but not sure if that has a limitation which would not work for your case. Responsible role would kick in if it was not able to find someone to send it to, very similar to your use case.