I'm updating from WC 10.2 M020 to M030 and ran WinDU to see what results I'd get. There were several Failed Task Reports so I entered a ticket with tech support for one I didn't know how to solve. The technician on the call back told me not to worry about it if I wasn't doing an upgrade, but now that I know there's something not right it doesn't feel right to just ignore it. I'm not looking for extra work, but does that seem like a normal response? Could I have asked him to help solve the issue rather than close it, if it is not going to affect the update success?
Thanks Ben, that was my feeling and it seemed odd to get a "it doesn't matter" response from tech support. I was also thinking it best to fix now and not have as many issues to fix when the time did come to go to 11.