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Why participant cache become corruptive ?

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Newbie

Why participant cache become corruptive ?

Our company use Windchill 10.0 M020, there is a curious problem have disturbed me for a long time.The participant's attibutes like email and organization sometimes loss automatically, and these users showing up as a member of the Site context instead of their proper org.

What will cause this situation happen ? How can I prevent it happen ?