Windchill 11.1M010 installation fail

vuchekar · ‎Sep 04, 2018

Hi All,

I am trying to install Windchill 11.1 M010 on local system, but it was failed, gone through the log file, but not found any specific reason for failure, also no related articles are found on PTC site.

Please go through attached log files, Here is the error abstract.

===============

Installation Aborting
The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date.
C:\ptc12\Windchill_11.1\PSI\installer\logs\PTCSOLNINSTALLER_PtcInstall.log
C:\ptc12\Windchill_11.1\PSI\installer\logs\PTCSOLNINSTALLER_InstallLog.xml
The installation is aborting due to an unexpected error.
java.lang.Exception: Return code was: 1.
at com.ptc.windchill.install.suite.actions.InstallModulesLauncher.run(InstallModulesLauncher.java:58)
at com.ptc.windchill.install.suite.actions.InstallModulesLauncherIaAction.process(InstallModulesLauncherIaAction.java:22)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

==================

Kindly help to fix this.

Regards,

Vivek

rbhoraskar · ‎Sep 04, 2018

Reinstall Java or check the Permissions as well if JVM is present.

Always run PSI using Command prompt "Run as Administrator"

see its in your logs:

INFO   2018-09-04 18:22:53 -      [java] The ' characters around the executable and arguments are 
INFO   2018-09-04 18:22:53 -      [java] not part of the command. 
INFO   2018-09-04 18:22:53 -      [java] Using input "" 
INFO   2018-09-04 18:22:53 -      [java] Error: missing `server' JVM at `C:\Users\1566891\AppData\Local\Temp\I1536050718\Windows\resource\jre\bin\server\jvm.dll'. 
INFO   2018-09-04 18:22:53 -      [java] Please install or use the JRE or JDK that contains these missing components. 
INFO   2018-09-04 18:22:53 -       [ant] Exiting C:\ptc12\Windchill_11.1\Windchill\bin\gwt.xml.