Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X
We've been playing with OTB reports (e.g. for Change Request summary) quite a bit, hoping to use them with some tweaks in place of a bunch of custom jsp-based reports that we have.
One test we did was (on an OTB 10.1 install, no configurations):
- Create a change request
- Run the report (all ok)
- Edit the change request in many areas: Rename, change category, move to different context, add and remove affected data, etc.
- Re-run the report. Result: All changes to affected data are shown; all other changes are not reflected in the report.
Hmmmm...
So, Deleted java and IE cache and reran, no difference.
Put in Tech support call: C11058842. Result: Detailed instructions for updating each OTB Report to change "Use Local Cache’ from No to Yes.
Wow - Does this mean that as provided, all reports do not show the current condition of change objects? This seems unbelievable. What experience do others have on this.