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Windchill Server Status - Site Not Responding?

Re: Windchill Server Status - Site Not Responding?

Well, the SITE NOT RESPONDING status indicates that pings to all of the following failed to respond with a 200 response in a (nearly) timely manner:

https://<our winchill domain name>/Windchill/servlet/WindchillGW/wt.httpgw.HTTPServer/ping

https://<our winchill domain name>/Windchill/servlet/WindchillGW/wtcore/test/dynAnon.jsp

https://<our winchill domain name>/Windchill/servlet/WindchillGW/wtcore/test/staticAnon.html

If you've routed requests for static pages through Tomcat, however, then all of these would be routed to a method server -- and thus one sufficiently unresponsive method server will result in SITE NOT RESPONDING.

Beyond this, my only guess would be that a background method server on a cluster node without any foreground method servers somehow decided to execute the ping -- which it shouldn't. That would either be a bug or a configuration error, but in either case that would be something to confer with technical support about so they can confer with the appropriate development team.

Re: Windchill Server Status - Site Not Responding?

Thanks Jess, I will investigate whether the BGMS is not the culprit.

Re: Windchill Server Status - Site Not Responding?

You can also have a look at this article CS49869.

Hope that helps.

Regards
~Syed

Re: Windchill Server Status - Site Not Responding?

Thanks Syed, I will have a look.

Regards,

Tshepo

Re: Windchill Server Status - Site Not Responding?

That's certainly worth checking -- though that shouldn't be a problem with 10.1 M040 (the original version noted), as this setting is proper out-of-the-box there. In fact, it looks like it should be proper out-of-the-box in 10.1 F000 and even in 10.0 F000 and R9.1 (M070 at least -- I didn't check all MOR levels). I can only assume the article is addressing cases where this setting was inadvertently changed on site.

Highlighted

Re: Windchill Server Status - Site Not Responding?

What the name of the setting Jess, as we using R10.1M020.

Re: Windchill Server Status - Site Not Responding?

See CS49869 for details. Essentially these pings should only come from foreground method servers and need to be disabled from background method servers.

Re: Windchill Server Status - Site Not Responding?

I had the same thing showing up after rehosting the server with a different URL. It also answered all of the pings and testing. I ended up importing in the certificate via the keytools import into the jssecacerts keystore and that fixed it for me.