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Windchill cannot retrieve family table neutral data.

JoeFrancz
2-Explorer
2-Explorer
‎May 23, 2013 04:45 PM
‎May 23, 2013 04:45 PM

Windchill cannot retrieve family table neutral data.

Been having some problems with a few family table items. When anyone tries to open this certain pro/e part file (that has a family table inside) it corrupts their workspace to the point they have to exit out of pro/e and delete the workspace before starting pro/e again. The error message from the event manager is: SERVER ERROR: Cannot retrieve family table neutral data. Any thoughts on how to resolve this?



We are using windchill 9.0 M060 and WF4.



TIA



Joe

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12-Amethyst
12-Amethyst
(To:JoeFrancz)
‎May 29, 2013 05:39 AM
‎May 29, 2013 05:39 AM

Hi we had this issue in 2011 with 9.1 M050 but as it happened the issue was not related to Windchill but Oracle.



A support engineer applied a patch, I know that PTC got involved directly


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