Windchill database configuration in remote database server

[belandadi]

Customer is trying to configure a Windchill 11.1 M020 database in a remote database server running another database application using PSI. He's receving errors in Define Sttings step : "Failed to connect to the database. Pease, verify database connection information and login credentials. if WBR is selected to install then database SID and Service Name must be same"... (please, see the attached PDF for more details about steps and behavior).  Customer tried to configure a new listener and he confirmed that the user and password are working through command line to connect to the database. The OS in the database server is Linux.

[belandadi]

Please, any help in this ? 

[DMMartins]

Hello, 

- Validate if server is reachable; 

- User has the correct permissions (test the oracle db log in);

- Check no firewall is blocking the connection.

Also, if you could display the PTCSolInstaller.log report better.

Best regards,