Windchill is not sending e-mails

[clawson]

Hello,

The e-mail queue has 300,000 + waiting entries and windchill is not sending them out. Any ideas?

Thanks,
Craig

[bsindelar]

Craig,

Can you post a portion of your method server logs (and background method server logs too, if applicable), and also tell me what is the value of your wt.mail.host property?  Have e-mail ever worked from the system before?

[ChrisSpartz]

Is the email queue enabled and started? Is there any entry that is executing, or all they all waiting?

[BineshKumar1]

It is worth trying the troublshooting steps mentioned in https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS49374.

Thank you

Binesh Kumar

Barry Wehmiller

[ChrisSpartz]

Craig,

Were you able to resolve the issues with your email queue? Let us know whether you're still seeing any issues.

[clawson · Accepted solution]

Chris,

The issue has been resolved. I reset the failed entries and the system started sending e-mails again. Thanks for the follow up.

Craig

[LoriSood]

If nothing else changed on the system then it sounds like there may have been issues with the mail server at the times the jobs failed. I've marked your answer as correct since you were able to get it resolved. Thanks for the follow-up on your end, too!