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Hello,
Having some issues with Windchill Log files being generated repeatedly every minute.
I have a call into PTC but they have not responded with anything that resolved the issue?
Would you have any suggestions?
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2017-04-03 09:40:49,625 INFO [main] wt.server.manager.startup - Creating wt.manager.jmx.Startup
2017-04-03 09:40:49,625 INFO [BackgroundMethodServerMonitor] wt.server.manager.startup - Starting 1 BackgroundMethodServer instance
2017-04-03 09:40:49,625 INFO [MethodServerMonitor] wt.server.manager.startup - Starting 3 MethodServer instances
2017-04-03 09:40:49,640 ERROR [RMI TCP Connection(3)-10.3.50.172] wt.cache.server.wt.cache.MasterCacheMonitor - caught cache server call exception
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.lang.SecurityException: Access denied
at wt.cache.RemoteCacheServer.registerSlaveInternal(RemoteCacheServer.java:251)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:183)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:178)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallableLow(RemoteCacheServer.java:714)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallable(RemoteCacheServer.java:687)
at wt.cache.RemoteCacheServer.registerSlave(RemoteCacheServer.java:176)
at wt.cache.CacheManager.<init>(CacheManager.java:599)
at wt.cache.MasterCacheMonitor.<init>(MasterCacheMonitor.java:97)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
2017-04-03 09:40:51,200 INFO [wt.jmx.core.SharedScheduledExecutor.worker] wt.summary.general - JVMName=7148@AME-CRE-PRD01, HeapMemoryUsage=396462624, NonHeapMemoryUsage=26971560, Uptime=5380, ProcessCpuTime=4258827300, JITCTime=1428, GarbageCollectors=[PS MarkSweep,PS Scavenge], GCTime=[0,0], GCCount=[0,0], Classes=3901, Threads=31, TotalStartedThreadCount=33, PermGenPercentCollUsage=0.0, PermGenPercentUsage=29.844153799661775, CodeCachePercentUsage=2.6195526123046875, SystemLoadAverage=-1.0
2017-04-03 09:40:52,930 ERROR [RMI Unreferenced-1] wt.cache.server.com.ptc.core.lwc.server.cache.ConstraintRuleCache - caught cache server call exception
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.lang.SecurityException: Access denied
at wt.cache.RemoteCacheServer.registerSlaveInternal(RemoteCacheServer.java:251)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:183)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:178)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallableLow(RemoteCacheServer.java:714)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallable(RemoteCacheServer.java:687)
at wt.cache.RemoteCacheServer.registerSlave(RemoteCacheServer.java:176)
at wt.cache.CacheManager.reset(CacheManager.java:864)
at wt.cache.CacheManager.ok(CacheManager.java:482)
at wt.cache.CacheManager.unreferenced(CacheManager.java:1402)
at sun.rmi.transport.Target$1.run(Target.java:329)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.SecurityException: Access denied
at wt.cache.CacheManager.checkAccess(CacheManager.java:1335)
at wt.cache.CacheManager.registerSlave(CacheManager.java:1147)
at sun.reflect.GeneratedMethodAccessor58.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:322)
at sun.rmi.transport.Transport$1.run(Transport.java:177)
at sun.rmi.transport.Transport$1.run(Transport.java:174)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:173)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:556)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:811)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:670)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:275)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:252)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:161)
at wt.cache.CacheManager_Stub.registerSlave(Unknown Source)
at wt.cache.RemoteCacheServer.registerSlaveInternal(RemoteCacheServer.java:205)
... 10 more
Thanks in advance,
Solved! Go to Solution.
Yes,
We found the below error in the ServerManager logs:
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.rmi.RemoteException: Unable to locate cache server; nested exception is:
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.lang.SecurityException: Access denied
at wt.cache.RemoteCacheServer.registerSlaveInternal(RemoteCacheServer.java:251)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:183)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:178)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallableLow(RemoteCacheServer.java:714)
This issue occurs when there is a remaining entry in RMISTUBS with the host name from the original system. Take back of RMISTUBS table and delete the entries from the table. For more details refer to article CS150162.
Stop Windchill clear Tomcat and Infoengine cache and restart the Windchill.
It looks like an issue with registration of slave cache, typically when the hostname which the JVM identifies is not the one trusted by Server manager. If its a cluster, slaveHosts property is where I will start. If it is monolithic, rmi.hostname properties
I'll look at that. My case comes in when I am trying to upgrade to 11.0 from 10.2 and I am switching servers. Windchill starts fine after install, but when I use the Upgrade procedure guide this happens after importing the database and importing the source LDAP. I am connected to our corporate LDAP and must be missing a step.
Yes,
We found the below error in the ServerManager logs:
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.rmi.RemoteException: Unable to locate cache server; nested exception is:
java.rmi.RemoteException: Unable to register slave cache; nested exception is:
java.lang.SecurityException: Access denied
at wt.cache.RemoteCacheServer.registerSlaveInternal(RemoteCacheServer.java:251)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:183)
at wt.cache.RemoteCacheServer$1.call(RemoteCacheServer.java:178)
at wt.cache.RemoteCacheServer.callTimeAndLogRemoteCallableLow(RemoteCacheServer.java:714)
This issue occurs when there is a remaining entry in RMISTUBS with the host name from the original system. Take back of RMISTUBS table and delete the entries from the table. For more details refer to article CS150162.
Stop Windchill clear Tomcat and Infoengine cache and restart the Windchill.