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productview lite images not rendering correctly

jfrankovich
7-Bedrock

productview lite images not rendering correctly

We have a few users that are having problems with Productview Lite not rendering Windchill thumbnails as well as not rendering any 2d or 3d viewables. It pulls up the viewable, but the viewing window stays on the Productview startup image. Moving the mouse across the startup image does behave as if the model is there, showing part numbers, changing for edges, surfaces, etc. Also, the model tree on these show white boxes for assembly subcomponents instead of blue boxes as on the systems that are working correctly.

Any ideas why this might not be working correctly? We have tried reinstalling things several times.

[Cross posted on ProductView forum]
John Frankovich
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