'#' sign in URL being truncated from Office products with Siteminder SSO

[jkim-5]

Have seen this in the community already, so apologies for the duplication.

Anytime our users click a hyperlink from an Office Product (might even be more) and they don't have an authenticated session established to Windchill through SSO, the URL is getting truncated.  I have been round and round with our Web/SSO teams, PTC TS and the EDC, and we are still nowhere closer to a solution.

I have seen a solution where the URL gets sent off for manipulation before going to SSO...basically encoding the # character...not sure how to do that or even if that will be acceptable in our landscape.

Windchill and SiteMinder software

RE: Hyperlink Shenanigans

Anyone else experiencing this and have any inputs/solutions?

[HermanHaasbroek]

HI. Did you ever find a solution to this issue?

[MichaelChatel]

Hey jkim,

It sounds like you've been in touch with PTC Tech Support already?  Was a Support case created, and were you linked up with this SPR?  SPR 5718623

Here's the sparse SPR article:

https://www.ptc.com/en/support/article?n=CS240099

Here's a more encompassing article, that includes this issue.  It mentions some work-around options, which may or may not satisfy your use-case.

https://www.ptc.com/en/support/article?n=CS138339

It seems like it's an SPR still in progress. 

For anyone who is hitting this issue, I would encourage them to open a Support case, and make sure they get linked up with the SPR.