windows 7 clients cannot see workspaces in Windchill 10.1 with Creo elements pro5

[sbugros]

We just went live with Windchill 10.1. Windows 7 clients cannot see their workspace in Creo Elements Pro 5 M160. They get the Java spinning wheel of death. This is only in Creo. With Internet explorer there is no problem with logging in and seeing all the data on the server side.

Windows XP clients have no problem at all.

We are trying different versions of Java but no success yet.

Has anyone else seen this before?

Thanks

Steve


Steven Bugros
Brookhaven National Laboratory
Collider-Accelerator Department
Building 911 B
35 Lawrence Drive
Upton, N.Y. 11973
631-344-3259
bugros@bnl.gov

[MikeIbosh]

Steven,
First, check the Task Bar for the login window. We noticed that on Win7 that it comes up behind the ProE application window.
If that isn't the case, have them delete their WC folder (ProE startup location/WC) and re-register the server.

Mike

[BenLoosli]

This wasn't tested before going live?

Have you turned the display back to Classic Windows and turned off the Aero effects of Win7?

Thank you,

Ben H. Loosli
USEC, INC.

[ptc-886955]

Steve,
Delete the caches and register server again.

Mike Pinkney
Triple Ring Technologies
39655 Eureka Drive
Newark, CA. 94560-4806

[saw]

We just went to 10.1 and Creo Elements/Pro 5 (M150). I have not seen any issues with either XP or Win7 in particular, but have noticed that if users have Java 7.xxx there are issues. I have also played with Win7 and M160 without these issues as well. Java should be a 6.x release, and we have used 6.35 and later with good success.





Stephen Worthington

Engineering Systems Analyst

AGCO

Tel +1 507.847.7492 Fax +1 507.847.7498 Cell +1 952.232.7560

202 Industrial Park

Jackson, MN 56143

-<">mailto:->



www.AGCOcorp.com twitter.com/AGCOcorp<">http://www.twitter.com/AGCOcorp> youtube.com/AGCOcorp<">http://www.youtube.com/AGCOcorp>


[cid:image001.png@01CDC18E.361DC590]