rum-static.pingdom.net script error

Forum|Forum|11 years ago
July 30, 2014
9 replies
3992 views

Users who use the AutoCAD WWGM are getting a script error with a URL of http://rum-static.pingdom.net/prum.min.js This appears to have started after a maintenance update by IT, nothing Windchill related that I know of has been updated recently. We are on WC 10.2 M020, Creo 2.0 M110, and AutoCAD 2014. Any ideas where this might becoming from? Thanks

Other

S

SteveVinyard

1-Visitor

Is the WGM homepage set?

Do you get it with Mozilla as browser as well as IE?

(I can explain these further if needed)

[cid:image001.gif@01CF7046.C96AB930]

Stephen Vinyard
Business Development Manager/Solution Architect

S

soerton

12-Amethyst

We are experiencing this also with Inventor & AutoCAD WWGM. It started after we changed our home page to http://www.ptc.com/product/windchill. Our IS department believes it was an update to the site.

Stephen Oerton

Business Admin/End User

B

bbigelow

1-Visitor

We are getting it too.
WGM for SolidWorks

[cid:image001.png@01CFAC08.20BB10C0]

S

soerton

12-Amethyst

My IS department reports there is an article & SPR for this already.

In the wgmclient.ini file, uncomment the java.script.errors line and change it to Hide and run

# Control the display and execution of the java script error dialogs.
# If the dialog is presented, the user can choose whether to stop or continue running the script.
# * Show - Show the java script error dialogs.
# * Hide and run - Hide the dialog and continue running the script.
# * Hide and stop - Hide the dialog and stop the script.
#java.script.errors=Show

java.script.errors=Hide andrun

Stephen Oerton

Business Admin/End User

C

CraigPater

20-Turquoise

CS178967<">https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS178967>

P

pcnelson

Author

1-Visitor

Steve, that makes sense because the Creo users are not getting it. Our homepage for Creo users is set to an internal page, but WWGM is not. Where do I set the WWGM homepage?

Stephen, In the South, if someone tells youthat you can't do something, if you want to get smart you reply "Hide and watch". "Hide and Run" sounds rather non-machoso I dont know that I will try that... 🙂 I maygive that a try if I cant get the home page set, althoughI'm not sure I want to hide all script errors.

P

pcnelson

Author

1-Visitor

Craig, I get the error:

Error:Document 178967> either does not exist or might have been pulled out from the knowledge base

S

soerton

12-Amethyst

In Reply to pete nelson: