Question
Account Management & Prcision LMS Create Users
- July 13, 2012
- 5 replies
- 5100 views
I think there is a problem with PTC's user accounts. But I've been going round with a guy from Precision LMS.
Here's the problem. In the screen shot below the account management window shows the user has created an account and I believe upgraded the access it has. Yet the Precision LMS windows shows that a search for that users account returns nothing.
[cid:image002.jpg@01CD60CF.4C189A70]
The guy from Precision LMS is trying to tell me I'm doing something wrong. He says this is the process.
The process you was talking was old one. Now there are 3 steps to assign Precision LMS license to new user.
1) Create user account in account management system
2) Add user in Precision LMS
3) Assign license to the user.
Which I think I already know. My response was this:
The problem is once the user creates their account and upgrades it, it is not visible inside of Precision LMS.
1) Create user account in account management system <-- The user does this
2) Add user in Precision LMS <-- This is the problem step. You search for the users account and it's not showing up.
3) Assign license to the user. <-- I do this after step 2. I know how to do this.
There appears to be a loss of communication between Account Management and Precision LMS
Is anyone else having issues with this. Or am I truly doing something wrong.
David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
Here's the problem. In the screen shot below the account management window shows the user has created an account and I believe upgraded the access it has. Yet the Precision LMS windows shows that a search for that users account returns nothing.
[cid:image002.jpg@01CD60CF.4C189A70]
The guy from Precision LMS is trying to tell me I'm doing something wrong. He says this is the process.
The process you was talking was old one. Now there are 3 steps to assign Precision LMS license to new user.
1) Create user account in account management system
2) Add user in Precision LMS
3) Assign license to the user.
Which I think I already know. My response was this:
The problem is once the user creates their account and upgrades it, it is not visible inside of Precision LMS.
1) Create user account in account management system <-- The user does this
2) Add user in Precision LMS <-- This is the problem step. You search for the users account and it's not showing up.
3) Assign license to the user. <-- I do this after step 2. I know how to do this.
There appears to be a loss of communication between Account Management and Precision LMS
Is anyone else having issues with this. Or am I truly doing something wrong.
David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.