Creo 8.0.8.0 Traceback with Unknown Exception. JSON Agent_Troubleshoot_Summary also made.

[JH_10753663]

Hello all,

We have recently been upgraded over to Creo 8.0.8.0 from Creo 6.0.6.0. There has been issues with only a single system/user having certain assemblies or their associated drawings crash, but other systems/users have no issues when attempting to access the same assemblies/drawings. The system that is having these issues is the most advanced in terms of hardware, and the other users accessing these same assemblies have not had similar issues with more dated systems.

This is occurring after uninstalling and installing again, also after having our IT provide admin access to bypass any firewall issues. I am still unsure if this is an internal issue or not though, as another user just received a new laptop with not as advanced hardware but similar system securities and does not have similar crashes, so that leads me to believe it may be Creo parametric itself.

I have spent much time trying to research this topic independently until a recent crash caused a JSON file to be produced. The crashes with Creo, 6.0.6.0, occurred before the update to a newer instance of Creo, 8.0.8.0, and have since crashed with a few other assemblies after the Creo update, but each crash has never produced a JSON file until now. I will provide the traceback log below and the crash portion of the JSON file. *NOTE: The .json file does not contain all characters in the crash report, as they cannot be copied and pasted properly. The characters throw errors in the .json file as they are not "a basic ASCII character."*

Many thanks in advance to all those who attempt to help!

P.S. I understand that PTC support should have the logs provided through tickets, as they are the ones to be able to reliably interpret them by cross-checking with other user reports. Although, we have had tickets submitted with no responses, so I have come to the community as a last resort.

Traceback Log:

-------------------------------------------------
The trace creation timestamp is: Wed Aug 23 08:49:34 23

The executable build timestamp is: Tue Feb 28 08:19:37 23
The datecode is: 2022484
The pro machine type is: x86e_win64
The process ID is: 22584
The traceback type is : CRASH
The logger exit status is: 00003
-------------------------------------------------
Exception c0000028 (unknown) has occurred in the thread 44524.

Thread 44524
=====================
0x00007FFDE3DFF24D NULL (NULL:0) (ntdll:0x00007FFDE3CF0000) ( 0x24b83c30, 0x502a0000, 0x5038fd26, 0x50446334 )
0x00007FFDE3D9A76F NULL (NULL:0) (ntdll:0x00007FFDE3CF0000) ( 0x24b84330, 0x24b84830, 0x0, 0x0 )
0x00007FFDE3D441CD NULL (NULL:0) (ntdll:0x00007FFDE3CF0000) ( 0x50427fa0, 0x1, 0x50428088, 0xb0721924 )
0x00007FFDB072F9A6 NULL (NULL:0) (VCRUNTIME140:0x00007FFDB0720000) ( 0x50427fa0, 0x50427db0, 0xe3, 0x2fa4a479 )
0x00007FFD5038FF62 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x24b84970, 0x0, 0xa708c535, 0xe13d98df )
0x00007FFD5038FE29 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0xffffffff, 0x24b84a20, 0x25, 0x24b84f31 )
0x00007FFD50369B3A NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x24b84f34, 0xffffffff, 0x3, 0x0 )
0x00007FFD50373A6D NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x144b7a50, 0x1, 0x1, 0x2a676008 )
0x00007FFD50373BB8 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0xa0, 0x144b7a50, 0x0, 0x0 )
0x00007FFD50373C01 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x40, 0x144b7a50, 0x0, 0x0 )
0x00007FFD50373C01 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x20, 0x144b7a50, 0x0, 0x0 )
0x00007FFD50373C01 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0x144b7a50, 0x1, 0x24b85c00 )
0x00007FFD50375E56 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0x3, 0xb1a19580, 0x1 )
0x00007FFD50375781 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0x2, 0x25631750, 0x27 )
0x00007FFD50375781 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0x1, 0x24b86fc0, 0x2 )
0x00007FFD5038FD26 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x144b7a70, 0x0, 0x144b7a50, 0x33fd62a8 )
0x00007FFD5038F74B NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0x24b86fc0, 0x2ebb39a8, 0x24b86eb0 )
0x00007FFD5038F465 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x24b86eb0, 0x50537198, 0xd, 0xd )
0x00007FFD50389891 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x144b7a50, 0x50537198, 0x505371a8, 0x1000000 )
0x00007FFD5038D925 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x0, 0xa88657d6, 0x0, 0x0 )
0x00007FFD503711A4 NULL (NULL:0) (coreutils_sh:0x00007FFD502A0000) ( 0x1, 0x1, 0x1, 0x1 )
0x00007FF7A3E61EAC NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x0, 0x24b872f0, 0xffffffff )
0x00007FF7A3E6193F NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x24b876d0, 0x24b89b60 )
0x00007FF7A3E698A2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x1, 0x24b876d0, 0x24b88780, 0xa4998849 )
0x00007FF7A3E6A799 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b876d0, 0x0, 0x0, 0x0 )
0x00007FF7A3E6A9F2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x1, 0x24b87670, 0x24b89b60, 0x144b7a50 )
0x00007FF7A3E68AA9 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x24b882b0, 0x24b88fc0, 0x24b89ed0 )
0x00007FF7A3E64203 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b895b0, 0x24b89b60, 0x0 )
0x00007FF7A463DF62 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8a450, 0x0, 0x0, 0x1 )
0x00007FF7A4636A93 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x2e7c9990, 0x0 )
0x00007FF7A463C03E NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8e4c0, 0x1, 0x0, 0x24b8b579 )
0x00007FF7A463A9B9 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x30c390a8, 0x2e7c9990, 0xaaf2edfa )
0x00007FF7A463A4C2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x24b8e4c0, 0x30c390a8, 0x24b8b750 )
0x00007FF7A4638F45 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b8b750, 0x0, 0x2e7c9990 )
0x00007FF7A46394F3 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8e4c0, 0x30, 0x80, 0x30c390a8 )
0x00007FF7A463B474 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8e4c0, 0x0, 0x24b8be60, 0x792 )
0x00007FF7A463C983 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8e4c0, 0x1, 0x0, 0x792 )
0x00007FF7A3E67640 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8bfd0, 0x0, 0x144c24a0, 0x24b8e4c0 )
0x00007FF7A3E69199 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x24b8cc10, 0x24b8d920, 0x24b8e830 )
0x00007FF7A3E64203 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b8df10, 0x24b8e4c0, 0x0 )
0x00007FF7A463DF62 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b8edb0, 0x0, 0x0, 0x1 )
0x00007FF7A4636A93 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x2c5e6588, 0x0 )
0x00007FF7A463C03E NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b92e20, 0x1, 0x0, 0x24b8fed9 )
0x00007FF7A463A9B9 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x30c37668, 0x2c5e6588, 0xaaf2edfa )
0x00007FF7A463A4C2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x24b92e20, 0x30c37668, 0x24b900b0 )
0x00007FF7A4638F45 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b900b0, 0x0, 0x2c5e6588 )
0x00007FF7A46394F3 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b92e20, 0x30, 0x80, 0x30c37668 )
0x00007FF7A463B474 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b92e20, 0x0, 0x24b907c0, 0x792 )
0x00007FF7A463C983 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b92e20, 0x1, 0x0, 0x792 )
0x00007FF7A3E67640 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b90930, 0x0, 0x144b7a50, 0x24b92e20 )
0x00007FF7A3E69199 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x24b91570, 0x24b92280, 0x24b93190 )
0x00007FF7A3E64203 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b92870, 0x24b92e20, 0x0 )
0x00007FF7A463DF62 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b93710, 0x0, 0x0, 0x1 )
0x00007FF7A4636A93 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x103ae148, 0x0 )
0x00007FF7A463C03E NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b97780, 0x1, 0x0, 0x24b94839 )
0x00007FF7A463A9B9 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x132606d8, 0x103ae148, 0xaaf2edfa )
0x00007FF7A463A4C2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x792, 0x24b97780, 0x132606d8, 0x24b94a10 )
0x00007FF7A4638F45 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b94a10, 0x0, 0x103ae148 )
0x00007FF7A46394F3 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b97780, 0x30, 0x80, 0x132606d8 )
0x00007FF7A463B474 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b97780, 0x0, 0x24b95120, 0x792 )
0x00007FF7A463C983 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b97780, 0x1, 0x0, 0x792 )
0x00007FF7A3E67640 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b95290, 0x0, 0x144b7a50, 0x24b97780 )
0x00007FF7A3E69199 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x24b95ed0, 0x24b96be0, 0x24b97af0 )
0x00007FF7A3E64203 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b971d0, 0x24b97780, 0x0 )
0x00007FF7A463DF62 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b98070, 0x0, 0x0, 0x1 )
0x00007FF7A4636A93 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x10390750, 0x0 )
0x00007FF7A463C03E NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xe1ad160, 0x1, 0x0, 0x24b99199 )
0x00007FF7A463A9B9 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x7d6, 0x13260048, 0x10390750, 0x0 )
0x00007FF7A463A4C2 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x7d6, 0xe1ad160, 0x13260048, 0x24b99370 )
0x00007FF7A4638F45 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b99370, 0x0, 0x10390750 )
0x00007FF7A46394F3 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xe1ad160, 0x0, 0x80, 0x13260048 )
0x00007FF7A463B474 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xe1ad160, 0x0, 0x24b99a80, 0x7d6 )
0x00007FF7A463C983 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xe1ad160, 0x1, 0x0, 0x7d6 )
0x00007FF7A3E67640 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b99bf0, 0x0, 0x14985730, 0xe1ad160 )
0x00007FF7A3E69199 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xffffffff, 0x24b9a830, 0x24b9b540, 0x24b9bf60 )
0x00007FF7A3E64203 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x24b9bb30, 0xe1ad160, 0x0 )
0x00007FF7A463DF62 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x1, 0x0 )
0x00007FF7A46C4769 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x24b9bf60, 0x1, 0x1, 0xe1ad160 )
0x00007FF7A3E9F0ED NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x103, 0x24b9de30, 0x1, 0x0 )
0x00007FF7A3E9F7A3 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x1, 0x320033 )
0x00007FF7A3E9F538 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0x0, 0x0, 0x1 )
0x00007FF7A3E93372 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x0, 0xe1acd10, 0x1, 0x0 )
0x00007FF7A3E963B1 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x1, 0x24b9f210, 0x0, 0x0 )
0x00007FF7A3E896D0 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0xe1acd10, 0x3380c78, 0xe1ad160, 0x1 )
0x00007FF7A60F9361 NULL (NULL:0) (xtop:0x00007FF7A3030000) ( 0x1, 0x144f9030, 0x7fb36aa8, 0x0 )
0x00007FFDA6AFA794 NULL (NULL:0) (coretools_sh:0x00007FFDA6AB0000) ( 0x10f6fb70, 0x10f6fb70, 0x0, 0x0 )
0x00007FFD5FCD3C0F NULL (NULL:0) (baselibmt:0x00007FFD5FBF0000) ( 0xc031600, 0x0, 0xbc09410, 0x0 )
0x00007FFDE13F9363 NULL (NULL:0) (ucrtbase:0x00007FFDE13D0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFDE2E626AD NULL (NULL:0) (KERNEL32:0x00007FFDE2E50000) ( 0x0, 0x0, 0x0, 0x0 )

JSON Crash Report:

},
"Crash" :
{
"Ю" : "0",
"+
€.ž" : "0",
"swmeterUnhandledlock" : "0",
"dcondemandlockretry" : "0",
"dcusbsummarylockretry" : "0",
"swmeterlockretry" : "0",
"¸;
€.
5" : "0",
"P û" : "0",
"@Ú2" : "0",
"@ڏ" : "0",
"p" : "0",
" Æî" : "0",
"ØX#
€.M" : "0",
"@Úþ" : "0",
"dcondemandUnhandlelock" : "0",
"X¥" : "0",
"swmetersumUnhandledlock" : "0",
"" : "0",
"@ÚR" : "0",
"d" : "0",
"dcusbsummaryUnhandlelock" : "0",
"˜" : "0",
"swmetersumlock" : "0",
"swmetersumlockretry" : "0",
"¼" : "0",
"@ÚC" : "0",
"@Ú
" : "0",
"hÙ
€.™" : "0",
"@Ú”" : "0",
"P)ƒ
€.
5" : "0",
"dcusbsummarylock" : "0",
"dcondemandlock" : "1",
"@Úv" : "0",
"ð9C
€.\\" : "0",
"swmeterlock" : "1",
"Èûº" : "0",
"@Ú" : "0",
"RetryServiceMigration" : "0",
"RetryRegistryMigration" : "0",
"RetryWallAndScrMigration" : "0",
"PatchScanRetryCount" : "0",
"RetryAgentFolderMigration" : "0",
"RetryDCPAddonMigration" : "1",
"AssetScanRetryCount" : "0",
"RetryShortcutMigration" : "0"
}

[JH_10753663 · Accepted solution]

After discussing this issue with the support team through a new ticket, the workaround to have an administrative user check-out the specific parts causing the crash in the assembly/drawing, save them, and then check them back in. Do this for each corrupted part until the assembly is now functional.

Another solution involved making the model open in a newly defined representation when opening from the file directory and excluding the corrupted part(s).

The reference case provided is:

CS119926

 

Other articles that helped other users in my office space are listed below involving Creo crashes.

Solved: What are the possible reasons for "Fatal Error" wo... - PTC Community

Article - CS105763 - General information on exits with Creo Parametric (ptc.com)

Article - CS31618 - Premature exit or failed to launch Creo Parametric (ptc.com)

Solved: selected file appears to be corrupted - PTC Community

Solved: Creo parametric 8.0 fatal error - PTC Community