We run Creo Parametric 3.0, info follows:
!Creo TM 3.0 (c) 2016 by PTC Inc. All Rights Reserved.
!Exit Logger data:
! Process ID: 2516
! Application: Creo_Parametric
! Start date&time: 2016/06/15 13:17:50
! language: usascii
! machine type: x86e_win64
! datecode: M090
! Server: NONE
! Workspace: NONE
! traceback file: C:\PTC_Users\{username removed}\traceback.log
!end Exit Logger data.
When we start the program, the process stalls for two minutes before the first screen appears. In the std.err file, we get messages as follows:
pm_is_portmapper_port_busy: bind failed, error = 10013
pm_is_portmapper_port_busy: bind failed, error = 10013
pmap_set failed, error = 6
In the task manager, processes nmsd.exe and xtop.exe start immediately. After one minute pro_comm_msg.exe starts. The experience is the same whether it is the first or 21st time the program is started in one Windows session. System reboots do not help.
The software works fine once it gets going; however, the pause is giving our users consternation. The software load worked for about one week before it started acting up and has not returned to the expeditious start-up previously experienced. Creo View runs fine.
The computer is a Dell Precision Tower 7810, with 16 threads, gobs of memory and a high-end Quadro graphics card; so performance is not an issue. I am new to this forum and the software package, so let me know if additional information is required. A search of the forum found no hits on the error code or stalled starting.
Take care, God bless and be safe.
Rich Seyfert
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
