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SS_89231581-Visitor
1-Visitor
June 15, 2022
Question

Creo Parametric slow framerate over VPN

  • June 15, 2022
  • 2 replies
  • 1897 views
I am using Creo Parametric Release 5.0 and Datecode5.0.6.0

I have an issue when working remotely via VPN, where Creo will run smoothly for a period of time sometimes 5 minutes, sometimes 30, then suddenly its very laggy and far less responsive. The framerate drops dramatically and theres delay in being able to select anything using the mouse, or use the software in general. This affects both modelling and drawing.

The issue is instantly resolved by disconnecting from the VPN and reconnecting, without any need to restart the Creo software.

When on site, the issue does not occurr.

It seems to be a network issue of some sort - does anyone have any experience of this? Thanks

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    June 16, 2022

     Hi,

     

    See this discussion - "Windchill and Creo over a VPN connection": https://community.ptc.com/t5/Windchill/Windchill-and-Creo-over-a-VPN-connection/td-p/655401 

      R
      remy21-Topaz I
      21-Topaz I
      June 16, 2022

      You are experiencing down slow downs over times when using Creo Parametric.

      By elimination, you figured this is related to your VPN connexion.

      In order to support our users during the pandemic when people had to work from home, the following hub article was created: https://www.ptc.com/en/support/article/cs322270

      As issues can be multiple, it is a lengthy one. 
      Try and see for your situation.

        R
        remy21-Topaz I
        21-Topaz I
        June 16, 2022

        Else you can try the brand new stability troubleshooter: https://www.ptc.com/en/support/creo-stability-troubleshooter 

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