Creo Parametric slow framerate over VPN

[SS_8923158]

I am using Creo Parametric Release 5.0 and Datecode5.0.6.0

I have an issue when working remotely via VPN, where Creo will run smoothly for a period of time sometimes 5 minutes, sometimes 30, then suddenly its very laggy and far less responsive. The framerate drops dramatically and theres delay in being able to select anything using the mouse, or use the software in general. This affects both modelling and drawing.

The issue is instantly resolved by disconnecting from the VPN and reconnecting, without any need to restart the Creo software.

When on site, the issue does not occurr.

It seems to be a network issue of some sort - does anyone have any experience of this? Thanks

[VladimirN]

 Hi,

See this discussion - "Windchill and Creo over a VPN connection": https://community.ptc.com/t5/Windchill/Windchill-and-Creo-over-a-VPN-connection/td-p/655401 

[remy]

You are experiencing down slow downs over times when using Creo Parametric.

By elimination, you figured this is related to your VPN connexion.

In order to support our users during the pandemic when people had to work from home, the following hub article was created: https://www.ptc.com/en/support/article/cs322270

As issues can be multiple, it is a lengthy one. 
Try and see for your situation.

[remy]

Else you can try the brand new stability troubleshooter: https://www.ptc.com/en/support/creo-stability-troubleshooter