Drawing Text different on one computer

[BenLoosli]

We are running Creo 9.0.5.0. I created drawing formats and templates in 9.0.9.0 and copied them to our other system. In the titleblock I have a surface finish symbol from the text library included with Creo. On my computers, it shows properly like this:

On one of my users, the surface finish symbol is a box. 

What could be causing the font to be missing on one computer but not the other. We use a network install of Creo, so everyone is pointing to the same installation of Creo on each network. This is what makes it really confusing.

[MikeBennett]

Hi Ben,

Most of the time when a text symbol appears as a box, it means the font does not have that character defined or the font is missing.  With this text symbol, you should check the value of the detail option symbol_font between a correct appearance and an incorrect appearance drawing and system.  This specific symbol would be present for the symbol_font asme but not symbol_font legacy.

Just because you are using a network installation does not guarantee that this one computer or user doesn't have a personal or start-in config.pro overriding the install directory options.  You can check the File > Help > System Information's Configuration Information section to discover any unexpected config.pro files in that session.

The best guess is that there is a different template used with symbol_font legacy.

Mike

[BenLoosli · Accepted solution]

To close this out, we found that the Symbol_Font setting in the older drawings needed to be updated to ASME from Legacy to get the surface symbol into the title block.