Popup windows get stuck when change in LAN

[AM_10740764]

I am using Creo Parametric 8.0.7.0. When Creo switches from one LAN to another after some gap in between, the license is lost and the popup comes up asking to switch to Offline mode. But the popup windows for the "License lost" and "Switch to offline" are overlapping and can't be moved. This prevents me from clicking on the License lost window and thus, I also can't click on the Offline/Online mode. These popups interfere by displaying on top of all other programs. The only way to remove that popup is to close Creo through Task Manager. How to make the popup windows movable so that I can interact with them?

[VladimirN · Accepted solution]

Articles:

• "To retrieve the lost license user must restart Creo Parametric": https://www.ptc.com/en/support/article/CS20769
• "Warning message "License lost" with Save, Retry & Exit options does not appear in some installed Creo versions in same machine after stopping the license server service": https://www.ptc.com/en/support/article/CS365465