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crashes when opening a specific part

5-Regular Member

crashes when opening a specific part

I am using Creo Parametric - Release 4.0 (connected) 4.0 M120

Crashes when opening part

Here are the errors that I faced

Can someone figure out what caused the problem from the traceback file? It only happens with this one file.


The trace creation timestamp is: Thu Sep 23 15:54:16 21
The executable build timestamp is: Thu Jan 09 01:39:12 20
The datecode is: 2019444
The pro machine type is: x86e_win64
The process ID is: 15552
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: 0
The release is: 4.0
The external datecode is: M120
The product title is: Creo Render Studio
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 10008.

Main Thread 10008
0x00007FF786523ECE NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x0, 0x0, 0x127b5290, 0x3d14e68f )
0x00007FF786505AA9 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0xb06fa30, 0x7fa263f0, 0xb8060e0, 0x14253508 )
0x00007FF786505CFB NULL (NULL:0) (xtop:0x00007FF780010000) ( 0xb06fa30, 0x7fa263f0, 0xb8060e0, 0x231910 )
0x00007FFD127B5ADA NULL (NULL:0) (uitools_sh:0x00007FFD12740000) ( 0xb06fa30, 0x0, 0x7fa263f0, 0x915ad980 )
0x00007FFD127B32D2 NULL (NULL:0) (uitools_sh:0x00007FFD12740000) ( 0x8b1935a0, 0x0, 0x7fa263f0, 0x80dbbb60 )
0x00007FFD127B317A NULL (NULL:0) (uitools_sh:0x00007FFD12740000) ( 0x8b1935a0, 0x915ade20, 0x1, 0x915ad970 )
0x00007FF780DC4AA5 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x0, 0x915ade20, 0x1, 0x0 )
0x00007FF780DAA6F5 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x80db45f0, 0x1, 0x7fc4d818, 0x1 )
0x00007FF780DC4BB5 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x0, 0x0, 0xd0408, 0x3 )
0x00007FF787F9BA08 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x4, 0x0, 0x4, 0x0 )
0x00007FF787F96394 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x1, 0x915af7c0, 0x8fb60bc0, 0x0 )
0x00007FF787F962DF NULL (NULL:0) (xtop:0x00007FF780010000) ( 0xa, 0x0, 0x0, 0x0 )
0x00007FF787F92837 NULL (NULL:0) (xtop:0x00007FF780010000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFD854D7034 NULL (NULL:0) (KERNEL32:0x00007FFD854C0000) ( 0x0, 0x0, 0x0, 0x0 )


I strongly recommend going to and opening a case with Technical Support.

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