why on creo 3.0 the button guide ( up and right ) opens the guide of creo 4.0 ?

[mamobono]

why on creo 3.0 the button guide ( up and right )opens the guide of creo 4.0 ?

see the pdf attacked

TY

[TomU]

It's a known issue.  PTC will have to either fix it on their webserver or fix it in a future build of Creo 3.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS254679

[llie]

All,

This is fixed in Creo 3 M120

[TomU]

Are you sure?.  We are running M120 and the help button still takes us to the Creo 4.0 online help.

[llie]

Tom,

My mistake. We have our config.pro pointing to Creo 3.0 help located on a server.

[mamobono]

thanks for the answers

[MartinHanak]

Hi,

you can download and install Help on local disk to avoid this problem.

MH

[MartinHanak · Accepted solution]

Info from CS253942 ...

MH

[mamobono]

it works
great

ty Martin

[dnordin]

A work around is not the answer here!!!!

If there is a work around, it should be for Creo 4, not 3.  PTC should put the Creo 3 documentation back into the correct area (http://help.ptc.com/creo_hc/creo30_pma_hc/usascii/index.html) and create a new site for the Creo 4 documentation.  The address even has creo30 in the path!!!!!!!!!!

I shouldn't have to patch my installation because someone at PTC put the documentation for Creo 4 in the wrong spot.