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AMD Graphic card

AB_10278293
2-Guest
2-Guest
‎Apr 29, 2022 01:32 PM
‎Apr 29, 2022 01:32 PM

AMD Graphic card

Hello guys!

I have an issue with my creo view app, I installed it in a new Lenovo laptop with AMD Radeon graphic card but when I want to print or save a draw as PDF, the app is closed automatically, I already installed updated drivers and windows 10 updates but the issue has not been resolved, Does any have an idea about how can I fix it?

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3 REPLIES 3
VladimirN
24-Ruby II
24-Ruby II
(To:AB_10278293)
‎May 03, 2022 10:29 AM
‎May 03, 2022 10:29 AM

What version of Creo View are you using?

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AB_10278293
2-Guest
2-Guest
(To:VladimirN)
‎May 03, 2022 10:34 AM
‎May 03, 2022 10:34 AM

I have tried with different versions (4.2, 5.1, 7.1 and 8.1)

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ScottMorris
17-Peridot
17-Peridot
(To:AB_10278293)
‎May 10, 2022 07:17 AM
‎May 10, 2022 07:17 AM

This is a straight up PTC Technical Support question. I would reach out to PTC on this one first.

 

This technical support article will give you some details on how to generate debug log files for creo view:
https://www.ptc.com/en/support/article/cs62972

 

This knowledge base article sounds like your problem:

https://www.ptc.com/en/support/article/cs224517

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