Arbortext 6.0 and links/information about Flexera licensing

[SusanFort]

Hello Adepters,

Sorry this took longer than I had hoped, however here is a list of links to useful information as you and your customers migrate to Arbortext 6.0. I hope all the links carry over, if any users have issues, please contact me directly (-) and I will email you this information.

As always, feel free to direct any additional questions to me.

Also, as you request your licenses, and see longer wait times (Paul Nagai), please forward me the SalesForce email you recieve. There may be high usage times where your wait may be longer, an hour is longer than I would expect though, as such, I would like to have our Web IT look into it.

thanks,

Susan

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Susan Fort
Product Manager, Arbortext Business Unit, PTC - | (937) 743-9091

PTC Licensing and Installation FAQ: http://www.ptc.com/appserver/wcms/standards/freefull_cs.jsp?&im_dbkey=116182&im_language=en

Determining the PTC_HOSTID http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?im_dbkey=90575&icg_dbkey=900

The installation technique for the PTC FlexNet license server is currently only available within the Pro/ENGINEER installation guide or the following suggested technique:

– http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=90870&im_language=en

– This includes the information on installing PTC FlexNet as Triad license server.

The following contains the process for updating the PTC License Server http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=108309&im_language=en

Upgrade/Migration path for Remote Desktop users

Flexera requires concurrent licensing within a remote desktop environment. The Arbortext 5.4 and prior licensing was not as strick. If you need to use Arbortext 6.0 within a remote desktop and currently own Fixed/Locked licenses, contact your PTC Sales Rep. Your Sales Rep will guide you through the steps to upgrade your licenses.

FlexNet options file

– Contains FlexNet native optional rules used to manage licenses

– PTC defines only 2 rules by default

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• REPORTLOG – Flexera native report for their FlexNet manager software
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• TIMEOUTALL – Set s the TIMEOUT function for the server to reclaim licenses from idle clients
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• See Chapter 5 of the FlexNet Licensing End User Guide for more information on FlexNet options http://www.ptc.com/WCMS/files/99871/en/WF_5.0_flex.pdf
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Installing the FlexNet server

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• Installing the PTC FlexNet server as a Triad: http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=90870&im_language=en
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• FlexNet TIMEOUT option – introduce other options here: http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=90707&im_language=en
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• Updating the FlexNet server with a new file: http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=108309&im_language=en
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Common problems

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• Most Problems revolve entirely around the license file and the hostID configured in it.
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• The license file should not be edited manually unless directed by PTC TS or the user is highly familiar with FlexNet and PTC’s unique implementation.
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• Invalid host: https://www.ptc.com/appserver/cs/view/solution.jsp?n=137851
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• Terminal Servers not allowed with locked license: https://www.ptc.com/appserver/cs/view/solution.jsp?n=147778
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• Wrong hostID - still possible but more unlikely with newer daemons: https://www.ptc.com/appserver/cs/view/solution.jsp?n=138655
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• PTC.setup unable to detect network card Registry Network card “system” folder also causes invalid host in ptclmgrd.log: https://www.ptc.com/appserver/cs/view/solution.jsp?n=147413
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• More invalid host suggestions: https://www.ptc.com/appserver/cs/view/solution.jsp?n=137851
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• SERVER line hostID does not match license: https://www.ptc.com/appserver/cs/view/solution.jsp?n=147361
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• Fixes to recognize hostID not listed first in registry: https://www.ptc.com/appserver/cs/view/solution.jsp?n=145298 https://www.ptc.com/appserver/cs/view/solution.jsp?n=145259
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• Obtaining ElanLicenses for ArbortextEditor family versions 5.4 and earlier. : http://www.ptc.com/appserver/wcms/standards/freefull_cs.jsp?&im_dbkey=121562&im_language=en
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• For instructions on installing the PTC FlexNet License server as either a single server or a triad server, refer to the following Suggested Technique: http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?&im_dbkey=90870&im_language=en
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• For FlexNet Publisher license server requirements: http://www.ptc.com/WCMS/files/121640/en/FlexNet_Licensing.pdf
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** end of PTC Flexera licensing information **

[naglists]

Here you go, Gareth. The "Terminal Services" bullet is the key new
restriction describing the change your customer is seeing.

[naglists]

Hi Peter,
Take a look at this e-mail and the links it contains. Didn't see a direct
Citrix mention in the e-mail but maybe something will resonate with
whatever errors or fails you're seeing. Of course, I'm only assuming you're
looking at a 6.0 install. Can't remember if "registered user" implies that
or not ...

[peter.li]

Thanks Paul, will check it out.

[JeffStevenson]

Thanks for posting, Susan. I was coincidentally having some issues updating a license for Editor last week. I got it resolved, but it took having to reinstall Flex a couple times.