Help Menu gives Error message

[ptc-3063012]

Dear adapter,

We have recently upgraded our ArborText Editor version for 5.4 to 6.0. In 6.0, when I click Help menu of the editor, it shows the attached error message. We tried all possible avenues to find the root cause of the error but we could not able to nail down this issue.

Karthik

[berard]

Just reposting with smaller jpeg (it took me a while to figure out my PTC
login, so thought it might help others)


On Thu, May 10, 2012 at 10:22 AM, Karthik Kumar <
karthik.kumar@merrillcorp.com> wrote:

> Note: Due to the attachment size(s), links to download the attachment(s)
> for this email have been provided at the bottom.
>
> Dear adapter,
>
> We have recently upgraded our ArborText Editor version for 5.4 to 6.0. In
> 6.0, when I click Help menu of the editor, it shows the attached error
> message. We tried all possible avenues to find the root cause of the error
> but we could not able to nail down this issue.
>
> Karthik
>

[bibach]

As I recall, during the installation, you are prompted to choose the
language(s) for which you want help system content to be available.
Perhaps English was mistakenly deselected? Rerunning the installer should
provide a chance to fix this, I think.

-Brandon 🙂

[naglists]

You could also eliminate some possible failure points by finding and
running consumerui.jar.

Usually located here:
c:\program files\ptc\editor\hc\consumerui.jar

Double-click and away you (should) go ...


On Thu, May 10, 2012 at 7:37 AM, Brandon Ibach <
brandon.ibach@single-sourcing.com> wrote:

> As I recall, during the installation, you are prompted to choose the
> language(s) for which you want help system content to be available.
> Perhaps English was mistakenly deselected? Rerunning the installer should
> provide a chance to fix this, I think.
>
> -Brandon 🙂
>
>
>
>