Skip to main content
N
NicholasBerardo1-Visitor
1-Visitor
May 13, 2011
Question

Nicholas Berardo

  • May 13, 2011
  • 2 replies
  • 3583 views

I have problems in the installation of Isodraw 6, I tried to download the latest drivers from safenet, no success, none of them recognise the dongle. I have Windows Vista home basic, with 250GBRAM, hard drive. I have seen one person had this problem, and was suggested to alter the BIOS settings.

Regards Nick Berardo

    2 replies

    V
    VladimirPalffy14-Alexandrite
    14-Alexandrite
    May 13, 2011

    Hello Nicholas

    Your problem is with Operating system - Windows Vista it is not supported for Arbortext IsoDraw 6

    Here you can find Arbortext IsoDraw platform support.

    Best regards.

    Vladimir

    N
    NicholasBerardo1-VisitorAuthor
    1-Visitor
    May 13, 2011

    Hello Vladimir,

    Thanks for the reply, I had visited the arbotext platfrom support, but in order to proceed I need the maintenance support with PTC

    Thanks Nicholas

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    May 16, 2011

    Hello!

    I normally work in Arbortext IsoDraw v7.1 M060 under control of system Windows Vista Business 32-bit.

    Arbortext IsoDraw.jpg

    N
    NicholasBerardo1-VisitorAuthor
    1-Visitor
    May 20, 2011

    Hi Vladimir,

    Thanks for the info last week. Though, I had to log this case with PTC, technical support, they had provided me with a customer ref no, to rectify the problem. I saw on the list there is a platform for Arbotext Isodraw 7.0, no earlier version.

    My worry is can ptc help me?, though I have, the Isodraw 6, not originally Arbotext, the former ITEDO?

    Best Regards Nicholas

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    May 23, 2011

    Nicholas, hello!


    Try to update/buy technical support for Arbortext IsoDraw, then there will be a possibility to be updated to the latest version 7.1 (and soon already there is release 7.2). The list of resellers of products Arbortext in UK can be found here: http://www.ptc.com/appserver/wcms/partners/resellers/search.jsp


    Kind Regards, Vladimir

    Terms & ConditionsCookie settingsAccessibility statement