PTC Arbortext Advanced Print Publisher

[jpotter]

I cannot open PTC Arbortext Advanced Print Publisher. License problem: The desired vendor daemon is down Requesting ArbotextAPPDesktop 7788@localhost: (-97)   

I had this problem in 2016 and the PTC community solved it for me.

Imtools.exe

Start / Stop / Reread

Stop server

Start server

Server start successful

Now I have the same problem 

But using the same solution does not now solve it.

Can anybody out there help me please?

[VladimirN]

Take a look this article - "Error message "License request failed for feature XXX: -97, The desired vendor daemon is down" is returned when trying to launch Application based on Flexlm/Flexnet license": https://www.ptc.com/en/support/article/CS26888

[bfriesen]

Did you update your license file? We have found in the past that you need to also update the license server when updating the license file.

Bryon

[jpotter]

Hi Bryon

Please excuse my ignorance but would I update my license file and license server through lmtools.exe ?

Best wishes

John Potter

Director & Editor-in-chief

European Rail Timetable Limited

www.europeanrailtimetable.eu

Available to pre-order: Autumn 2023 printed edition, Four Seasons Bundle from Autumn. Available to order: August 2023 digital edition, Summer 2023 digital edition, Summer 2023 printed edition, Four Seasons Bundle, Rail Map Europe 3rd edition, 2nd revision and Europe by Rail 17th edition.

[bfriesen]

The only time you need to update your license file is if you are updating to a new major version of the software, like 7.X to 8.X.

Licenses need to generated from the ptc site. If you log into your support account there is a box that says popular tasks. Choose Manage licenses, this will allow you to generate a new license file.

Then you load the new license file with the lmtools. This is where the lmtools needs to updated to a newer version, so that it will read the new license file properly.

You can always put in a support ticket also https://www.ptc.com/en/support

Bryon

[jpotter]

We have now discovered the host id of my pc has unexpectedly changed to 48-D2-24-18-05-DC (as in the attached log file) possibly due to a Windows update. The licence file lm_51333415.txt has the original host id 54-BE-F7-23-DC-DC. Please advise on obtaining a revised licence file.

John Potter

[bfriesen]

Is one mac address for your wireless card  and one for your wired. Or are you using a docking station. You need to submit a case to license people.

Bryon