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can't open file isodraw 7.2 M030 in 7.3 F000

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Newbie

can't open file isodraw 7.2 M030 in 7.3 F000

Hi all,

I received the file attached (file from 7.2.iso) from my client, he created this file with Isodraw 7.2 M030, I have a different version of isodraw 7.3 F000.

When I tried to open the file there is an error message (see error message.bmp).

Do you have any solution?

Cheers

massimo

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10 REPLIES 10
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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Massimiliano, hai scritto il commento nella sezione sbagliata.

In questa nessuno ti risponderà.

Te la faccio spostare, sperando che tu abbia più fortuna.

Ryan Kelley‌, can you please move this discussion in the right place?

Thanks

Marco
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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Ciao Marco,

scusa la domanda, ma quale sarebbe la corretta sezione?

Grazie

Massimiliano

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Hai scritto nella sezione PTC Live Global, che è quella inerente all'incontro mondiale degli utenti PTC.

Penso sia più adatta quella di Arbortext, comunque dovrebbe pensarci l'amministratore della comunità a spostarla.

Come hai visto l'ho messo in copia nel commento precedente.

Marco
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Re: can't open file isodraw 7.2 M030 in 7.3 F000

I now have no access to Arbortext IsoDraw, but I normally opened your file in Creo View Express 3.0 M031. Here it is:

Pic_1.png

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

I think this might be the file extension. I simply changed the extension to the updated idr versus the older iso and it opened fine.

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Hi Trevor,

I changed the extension of the file from .iso to .idr but I can not still open it in my isodraw 7.3.

Probably is there something wrong in my isodraw?   

Cheers

Massimo

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Perhaps. Did you try the file I attached?

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

yes, I tried also your file, but nothing, the error message is always the same

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

We're on 7.3, M031 build 1. Not sure if it's a version issue or your install.

Before that though, I've included another copy of your file. I saved it back to version 7.2. Try that one.

If this does not work I'd suggest trying a fresh install.

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Re: can't open file isodraw 7.2 M030 in 7.3 F000

Massimilano,

If the problem continues, then contact with PTC's technical support by using "Case Logger": https://support.ptc.com/appserver/cs/case/case_logger.jsp

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