When printing to a PDF I noticed it is missing some content.
This is missing the related documents all together.
Second Beta Iteration Available
Thank you, all, for reviewing the first beta of the Article Viewer, and providingyour reactions. This helped a great with our development planning, and we pushed a second iteration of the Viewer last week with the following updates:
- Action Buttons Panel configured to be floating
- Associated cases and customer-viewable SPRs now shown in the toolbar
- Only cases from your company are shown (of course!)
- You need to be authenticated on support.ptc.com for associated cases / SPRs to appear
- Article Rating is now displayed next to the article number
Snap of the new toolbar features:
In answer to Tom Uminncomments about pre-authenticated content, as well as associated SPRs and Cases, we're planning to require authentication for Applies To, Cause and Resolution (similar to today when you find one of our articles on a public search engine, for example CS142095 - logout required).
In the final development phase prior to production, we're working on making the Viewer responsive, improving the wrapping of text, confirming subscriptions without the need to navigate to another tab, displaying an indication to say if (and when) you read the article before, as well as a series of internal modifications to track consumption trends to offer a more coherent experience for customers.
We'd be delighted to get more feedback and ideas from you and other testers, and please keep in mind that all suggestions are considered, even if we do not respond immediately.
If we're unable to implement something in this wave of design and build, it may be that we table it for a future release.
Peter,
You say that when we look at a page, we'll be able to know when we last accessed that page? That would be great! I really like that. But do you want to know what would be even more helpful? Some easy indication whether or not it has been updated since we last read the article. Yes of course I could do the math in my head. But using visual management tools are so much more efficient. Consider something like making the "last modified" time stamp different. For example, it could be bold and/or red. Maybe it could also include additional text that says "unread" in the modified time stamp.
You also mentioned something about improving the wrapping of text. I was going to mention that when these articles are viewed on the computer, on a 1920x1080 screen, maximized, it isn't very visually appealing. When reading long paragraphs, we need to read across the entire screen. And images are displayed all the way to the left side of the screen. Use that same example for https://www.ptc.com/home/support/article?n=CS142095 and view is maximized on a 1920x1080 screen and you'll see what I mean. So if you enforce a maximum page width, like 1000 or 1200 pixels, then the content would be a little more centered in the page. It would be easier to read.
Finally, again looking at https://www.ptc.com/home/support/article?n=CS142095, I'm seeing so many related documents. It is hard to distinguish between them all. Maybe I personally don't like to look at reference documents. But they're intermingled with the rest of the related documents. How about grouping them all? And labeling them better. An example screenshot below, perhaps?
I like the new layout. Sill as it sounds the best "feature" for me is being able to copy/paste the data into an email or Word without getting tables. Sometimes you just clip the edge of a table and up copying it over without intending. Printing seems to look better as well with no more clipped text.
The only negative thing I can say is it is a little more difficult to detect the section headers when quickly scrolling through longer articles. The Green text and thing rule line sort of blend in. Though it could also be my monitor/font size.
It would be nice to categorize or at least sort the related documents/articles. I'm assuming they are sorted by most recently modified, which is ok, but then you notice things like M020 higher than M022 and it just looks off. The naming consistency is off topic, but also stands out here.
