Customer Success

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Did we loose all subscriptions in the migration? I have not received any emails since early Wednesday morning.

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I’m noticing issues when attempting to login to eSupport, the PTC Community, and the Learning Connector from a smart phone. Attempting to login to eSupport hops through a pile of redirects and forces the user through three different login screens. See attached video for a capture of this process. Attempting to login to the PTC Community directly does not work at all.  It redirects to https://sso.ptc.com and then fails.  I’m getting around this by logging into eSupport first and then logging into the PTC Community using that cached login. Attempting to access the Learning Connector from a cell phone (Google Chrome) just goes into a never-ending loop and fails to log in.  I’m guessing it’s related to the same redirects shown above.

Hi everyone, It’s been a week since in my company when we log in the support page, the Search the Knowledge Base bar on the homepage is missingDoes anyone else have this problem? We tried with different accounts and workstation   

Hi there, I seem to be getting the following message when trying to access my notification settings. Please may this be looked into? The location I am trying to access Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Thank you very much in advance! Kind regards,David

The PTC support site appears to be down today for everyone I’ve talked to.  

We are currently experiencing an issue affecting access to portions of the PTC eSupport experience. Some users may encounter the following error message:HTTP ERROR 502"www.ptc.com can't currently handle this request"Our teams are actively investigating the issue and are treating restoration of service as the highest priority.We apologise for the inconvenience and appreciate your patience while we work to resolve the problem. We will continue to provide updates in this community as more information becomes available.

Hello, When atttempting to access our licensing I get this error:Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.Can someone help with this?

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Use this discussion thread to ask questions, get help from others, and share insights as you progress through the course.

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Hi,I did see this link regarding the MCP connection- https://support.ptc.com/help/windchill/ai_plugin/en/index.html#page/Windchill_Help_Center/document_vault/WCAIAssistAIPluginMCPServer.htmlAre there any charges if my copilot connects to the MCP?

Is there a way to delete some of your own posts? I have some posts that never got any responses so I was just looking for a way to clean them out.

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Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.