Customer Success

Hi everyone, It’s been a week since in my company when we log in the support page, the Search the Knowledge Base bar on the homepage is missingDoes anyone else have this problem? We tried with different accounts and workstation   

The PTC support site appears to be down today for everyone I’ve talked to.  

We are currently experiencing an issue affecting access to portions of the PTC eSupport experience. Some users may encounter the following error message:HTTP ERROR 502"www.ptc.com can't currently handle this request"Our teams are actively investigating the issue and are treating restoration of service as the highest priority.We apologise for the inconvenience and appreciate your patience while we work to resolve the problem. We will continue to provide updates in this community as more information becomes available.

Hi there, I seem to be getting the following message when trying to access my notification settings. Please may this be looked into? The location I am trying to access Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Thank you very much in advance! Kind regards,David

Hello, When atttempting to access our licensing I get this error:Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.Can someone help with this?

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Hi,I did see this link regarding the MCP connection- https://support.ptc.com/help/windchill/ai_plugin/en/index.html#page/Windchill_Help_Center/document_vault/WCAIAssistAIPluginMCPServer.htmlAre there any charges if my copilot connects to the MCP?

Is there a way to delete some of your own posts? I have some posts that never got any responses so I was just looking for a way to clean them out.

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Notice: Technical Support Articles are currently unavailable in the PTC eSupport Knowledgebase Search and may not appear in search results.We have identified the root cause and are working on a resolution. A fix is expected shortly and we’ll update this thread once full access is restored.We apologise for any inconvenience caused.Thank you for your understanding,Peter.

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