Customer Success

Hello, When atttempting to access our licensing I get this error:Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.Can someone help with this?

Is there a way to delete some of your own posts? I have some posts that never got any responses so I was just looking for a way to clean them out.

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Notice: Technical Support Articles are currently unavailable in the PTC eSupport Knowledgebase Search and may not appear in search results.We have identified the root cause and are working on a resolution. A fix is expected shortly and we’ll update this thread once full access is restored.We apologise for any inconvenience caused.Thank you for your understanding,Peter.

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We are so excited to share with you a sneak peak of the redesign of PTC's Learning Connector!But we're still working on it...and we need your help!We are looking to gather Partner and Customer Feedback on the user experience with Learning Connector and show you some redesigns for the Digital Catalog and the Search Function pages of Learning Connector. If time permits, you'll even get an opportunity to see the finalized design of the homepage, incorporating feedback from a prior User Research Study!If you are interested in participating in the research study starting Monday, August 10th through Thursday, August 27th, please select a 30-minute timeslot to meet with User Researcher, Michelle Bernasconi. You may sign up here.See you soon!

The eSupport portal seems to be inaccessible today for some reason but logging onto the PTC Community is working fine.  I’ve tried multiple browsers and computers and the results are the same.   

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Hi Team, Recently, I posted a topic related to Codebeamer test execution.As a follow-up, I received feedback suggesting that I raise an idea through the link below:Link :- Join the conversation | CommunityHowever, it appears that I do not have access to this page.Could anyone please guide me on how to obtain access or whom I should contact regarding this issue?  Thank you for your support. Regards,Prathamesh