How to obtain maintenance release's

[jdoe]

I put a thread up about a third party plug that requires datecode U550, I'm running F000. I have no idea how to get maintenance upgrades. Any help on this subject would really help. Thanks

[RaphMORIN]

Hi,

You have to go on PTC website in the support part :

Then you get on a new page where you can download updates :

Everything is in french for me, but I suppose that in English it should look the same.

[VladimirN]

Hi John,

Here is a direct link for "PTC Software Download" section on PTC's site: https://support.ptc.com/appserver/auth/it/esd/index.jsp

[MartinHanak]

To see this page, customer must have 1.] active Global Support contract and 2.] user account created.

[gkoch]

Hello John,

The hints with the software download page and the need to have a log account are valid.

But I am a little concerned about the datecode you named: U550

Datecodes with U### are internal builds with the U standing for "unreleased"

The other datecodes we use, are B### for beta-releases, C### for pre-production releases (don't ask me for the difference between both!), F000 for the first customer release and M### for maintenance releases.

Either this third-party has been provided with an internal build for testing or the number is a not referring to a Creo Parametric version.

If we talk about Creo Parametric 3.0, there has been a U550 build created, shortly before releasing F000.

This should mean F000 would be OK as well, as it is newer than U550.

Otherwise the third-party would have to take care of this (approach PTC), as the U550 has never been released and hence is not available for customers (most likely it is not even available internally anymore).

Thanks,

Gunter