productview.exe stopped working

[ptc-5324476]

Thanks Ryan, but aren't we in the Creo community?

[ptc-5324476]

I'll repeat my question here. We're using Creo at the request of our automotive client and all attorneys involved with desktops have installed and opened files fine. Anybody with a laptop is having a problem with the application crashing as soon as they open a drawing and get the message "productview.exe stopped working." Anybody have this problem before?

[ptc-5324476]

I found the problem. I didn't have the most recent video drivers installed for that laptop. Thanks

[Dale_Rosema]

Don't forget to mark your answer as correct incase someone else search on the topic.

Thanks,

Dale

[ptc-5324476]

Correct Answer: Update graphics driver on laptop

[Dale_Rosema]

Sorry, I meant the little check box on you 2:27 p.m. reply. When you do that, it shows the question as have been answered. By the way, welcome to the forum.

[ptc-5324476]

I'm sorry to be a forum idiot but I have no idea what check box you mean. I've seen it on other entries, but I don't see how to mark it at all.

[ryankelley]

Hi Robin, glad you found the answer to your question. Since you de-selected the option to "Mark this discussion as a Question" when you originally posted (selected by default) the options to mark replies as "Helpful Answer" & "Correct Answer" do not display. As a general rule of thumb, if you are asking a question in a new discussion please make sure the checkbox under the subject line is selected (see the attached screenshot) so that we can help others who may encounter the same issue.