Creo Direct Drafting 20.0 Freezes

[ggnutti]

First af all, as far as last friday Creo Drafting was normally working...

Now it start normally but at the firsth command you give it freezes. Nothing to do...

only Windows task manager --> End Task.

This is already happend on other machine and the only solution we found it has been to format the machine

Someone has some idea to solve this problem?

[VladimirN]

 Hi,

Maybe this article will be helpful - "Creo Elements Drafting became slow and hangs after loading a particular drawing": https://www.ptc.com/en/support/article/CS305652 

[ggnutti]

Creo Element Drafting do not became slow....i have not load anything...

Tt Crash at firsth command you do.

[Kotom-Eng]

Some basic questions for a better understanding of the situation, I apologize if you already check:

After having formatted the machine, is it back to normal or not?

What is the complete version of Drafting?

Is it Windows 10?

Is your license server still working?

Is Drafting correctly connected to the license server?

Do you have any customizing macros?

Did something change after friday (hardware, Windows update, customizing macros changes, ...)?

Do any command crash Drafting?

Just after starting Drafting, whitout clicking anywhere, is the mouse pointer of Drafting free to move?

Do Drafting crash at the very first command, or after a few commands?

[ggnutti]

Answers:

1) After formatted everything are OK

2) CoCreate Me10 Releasse 20.0 25-Jan-2018

3) Windows 10

4) License Server works OK

5) Connection are OK ( in file Password -->  LICENSE_SERVER 'srvcad01' If you change it do not start )

6) Full Customization 

7) Nothing are change... in apparence..

😎 No only when you use drawing command....Line, Circle

9) Everything seams to be OK but you can not Drawing

10) ....

Thank you very much for your request....

During my answers i have found what is the problem...

If the variable

UA_TEXT_BOX_MODE = WINDOWED Me10 Crash

UA_TEXT_BOX_MODE = GRAPHICAL Me10 Work OK

Now i would like to know WHY ? 

Can you help me ?

Thank you very much

[Kotom-Eng]

My experience on Drafting says that, in general, when a user makes a mistake when using Drafting, Drafting kindly displays a message. As there is no condition using UA_TEXT_BOX_MODE = WINDOWED, then I would say, it's a bug.

7) Maybe something did change after friday in the customizing, from GRAPHICAL to WINDOWED ...

Do you want absolutely to use the WINDOWED mode?

On my side, with Drafting 20.4.1.0, PELOOK=2, GRAPHICAL or WINDOWED: no crash.

[ggnutti]

We have 40 licenses of Creo Direct Drafting/Modeling... Two or three different models of PC.... All PC has NO problem with GRAPHICAL or WINDOWED.... Only this machine ( PC ). Quite sure something has happend during week-end but i can not understand what it could be...
On this machine i have set the option on WINDOWED and everything seems to work perfectly.
Thank You very much. I consider close this topic if you have not other idea to solve it.

Regosini Gnutti Transfer

[Kotom-Eng]

You found the solution. I just asked questions.

No more idea. Too difficult to say where it comes from (Windows, drivers (eg graphical), anti-virus, ...).