Resolving a license error that prevents creating new entities

[#1]

Error: Exception: JavaException: java.lang.Exception: Import Failed: License is not available for Product: null Feature: twx_things

Possible root cause: editing web.xml without further restart of the platform. In result, the product name does not pick up and the license path drops while the composer is still running,

Fix: Go to LicensingSubsystem -> Services and run the AcquireLicense service.

IF the issue does not get resolved, please contact the Support team, attaching your license.bin to the ticket.

[raluca_edu]

After running AquireLicense, there is need of Tomcat restart to stop error showing in the future.

[MayukhBhar]

I am getting the following error -

"save failed, status: Internal Server Error message: Import Failed: License is not available for Product: null Feature: twx_things"

I restarted the tomcat but then also the is not resovled.

[raluca_edu]

Hi,

In this case, please contact someone from PTC Licensing to check your license file.

Best regards,

Raluca Edu