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Mathcad
Mathcad Installation
Re: Error when trying to submit upgrade request
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Error when trying to submit upgrade request
AH_14445062
1-Visitor
Jan 09, 2026
03:50 PM
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Original
Jan 09, 2026
03:50 PM
Error when trying to submit upgrade request
I am trying to upgrade my PTC account so that I can download MathCAD, but am receiving an internal error message when I submit the upgrade request with my customer number and site number or sales order number.
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1 REPLY
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VladimirN
24-Ruby III
(To:AH_14445062)
Jan 09, 2026
06:06 PM
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Original
Jan 09, 2026
06:06 PM
Article - "
How to upgrade the PTC web account to Customer support account
":
https://www.ptc.com/en/support/article/CS43007
If problems persist, use - PTC
"Web Account Case Logger
":
https://support.ptc.com/support/feedback/web-account.htm
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