Mathcad Installation

We would like to transfer our Mathcad 14.0 installation to a new hardware due to a hardware replacement. Is there any advice about how to get an updated license file?

If I upgrade my web account to a global support agreement will a mathcad 14 license be issued using the https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp tool. I understand mathcad 14 and 15 are no longer supported however this tool mentioned above is still present and mentioned in forums. I just want to know if it still will grant licenses if I upgrade my account to global support. If it does how do I update/upgrade my account to this? Has anyone else done this? We have used the non prime version of mathcad(s) for decades at our structural firm with hundreds of mathcad spread sheets. I have tried the trial of the latest prime and the conversion of the sheets is worrisome. ebooks using roarks and young will also not work. Not to mention probably not backwards compatible if edited with a machine on prime, then trying to open on one of our other machines with Mathcad 14.

Hello. My account has a new activated license for mathcad. When I try to download the software appears a message saying that I dont have enough privileges. Could you solved this issue. Thanks by advanced. Regards. Alejandro

I have installed Mathcad 14 on my new computer and tried transferring my license file .dat from my old computer to new. It gives me host Id errors. I have found the ptc support website. https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp?as=1 to try to get a new license file. I enter in my product code and it says. Your web account does not hold the following required privileges to access the application: License Management Reporting for read-only access. License Management Licensing for configuration and license file generation access. If I update my web account will a new Mathcad 14 license be issued that matches my new computer? If so how to I go about updating my web account?

I own a perpetual Mathcad 14.0 M020 Single User license purchased directly from PTC. The legacy MCLicense.exe utility authenticates to my PTC account, but the activation request fails with HTTP 403 Forbidden before a license.dat is generated. Since license.dat is never created, Mathcad reports that C:\Program Files (x86)\Mathcad 14\licenses\license.dat does not exist. Can someone generate a replacement license.dat or License Pack manually?My old PC crashed so I am unable to locate the old file.

I have an existing permanent node-locked educational license for Mathcad 15 and am moving Mathcad from my old computer to a new Windows 11 computer. I still have the original product code and existing license file. Mathcad 15 is installed and running to the point where it requests licensing. The Mathcad Single User/Student Get License page accepts my product code but redirects me to License Management, where my PTC account reports insufficient privileges. The Single User/Student Log Case option also does not proceed. I need assistance re-hosting my existing permanent Mathcad 15 license to the new computer and obtaining a replacement license file for the new Host ID. I can provide the old and new Host IDs, product code, and existing license file privately if required.

What do I use to i stall mathcad

I have purchased a new computer because my old computer can not be updated to windows 11. I have Mathcad 14, #15, Mathcad Prime 3.1 on my old computer. I want to put them on my new computer and my question is whether I can copy the files to a usb drive and put them onto my new computer? Or cand is download the from and old download file? Or do I new to get a new download from PTC?Your assistance would be greatly appreciated.

Users who do not know their Mathcad product code can refer steps below on how to get the Product Code:   Solution: Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance  

installation issue

We run FLEXnet on our company license server for Mathcad licenses. Currently on version 12. Our Mathcad license file has both permanent and subscription licenses of Mathcad Prime (and 15) in it. When a user runs Mathcad, the server first assigns a license from the permanent pool. If that pool fills up then it assigns a license from the subscription pool. The problem is when a user receives a license from the permanent pool, the license type shown within their Mathcad software says Home Use when it should say something like Commercial. This results in certain calculations being inaccessible and causing errors in their worksheet. But if a user receives a license from the subscription pool, the license type is shown as Subscription which should be fine.I would like to know why our Mathcad license server is serving us Home Use licenses instead of the commercial licenses we paid for, and how do we fix this?

Need PTC to provide Mathcad 14 license to activate Mathcad on Win 11 system

Have just paid for a licence to upgrade from MathCad Prime Express 12.0.0.0 to the full Prime version, hopefully 12.0.0.1. Following "Options|Get Licence" I have encountered a prompt asking for my product code. Where can I find this? Do I need to log in to the Fullfillment portal? Does it use the same general ptc account? It didn't recognise mine. When looking for help I am told I don't have access permission and haven't paid for that level of support. Elsewhere it says I have "Gold" level support. I an angry that you have now pointed me to a public forum where I can't post useful identification data. What a horrible mess. Can anyone help me get into contact with someone at PTC?

I can not contact a support department "access denied" to get a new licence file to install my Mathcad 15 on a new computer. Could you help me. I am desperate ! J.P. Collette jpcollette@walopt.com

Hello Could you please assist us activating MathCad 14 license. If not possible, I also have a license file from a PC that need to be moved to another computer. Best regards,

It seems that my Mathcad version I have just downloaded Is Mathcad express Prime and not the Mathcad prime. Please check.

About Mathcad 14. I have just installed it to a new PC with Windows X11. When I try to run it, it asks me to run the license assistant. I do it, I get a web page asking to create a new account (although I already have one), so I create a new account, then nothing. Thanks for helping me. Regards, Michel Bonnardeau

Hello! I have been trying to get the free version of Mathcad, but I run into a problem. I had the free 30-day trial on my previous laptop, and now Im looking for the free, express version. I downloaded from the Download .NET 8.0 page the .NET Desktop Runtime 8.0.28 and restarted my laptop, but when I press Download again, it takes me to the same page with .NET again. 

Hello! I ha previously downloaded the mathcad trial, then used the free, limited version. I have since then changed my laptop and am trying to download it again on my new one. I filled out the form for the trial/free version, but I have not received any email back (this was a few days ago). I also tried to download the program from the "download" shortcut, but after I restart my laptop and press download again, it keeps taking me back to the same page with the downloading links. I tried .NET Desktop Runtime 8.0.28 and .NET Runtime 8.0.28, both the x64.

I was having trouble to activate license, so I ask for that and instead of issuing license for my free trial PTC site offer me free Re-download 30 days trial which I accepted. The real problem is that I have never received e-mail to download that. I check my junk mail also and it's not there either. Please look it up to this and send me an e-mail with re-download link as I also try to re-download using old email for no use.

I re-downloaded Mathcad prime 12 to have it working properly but for some reason its not installing UI and because of that my its not working right

Hi everyone,I am trying to activate a trial license for PTC Mathcad Prime 10.0.1.0 from Express, but I am unable to obtain the license.I successfully logged into my PTC account and completed the License Wizard. However, when I click "Acquire License", I receive the following message:"Error in License Processing. Please contact PTC License Management."No additional details are provided.I am using Mathcad Prime 10.0.1.0 on Windows and trying to activate the free trial version. I have already verified my email address and can log into my PTC account without any issues.Has anyone experienced a similar problem?Any help would be greatly appreciated.

NO PUDE INSTALAR LA VERSIÓN 12 DEL MATH CAD STUDENT. SOLICITO EL REEMBOLSO DEL DINERO.

How do I save a file from the full trial so that it is possible to open it in the Express version?ll trial so that it is possible to open it in the Express version?

Make sure Make sure "Random hardware addresses" is turned off in Window’s settings.My Mathcad Prime license file wouldn’t recognize my computer with  "Random hardware addresses"  turned on,