Mathcad Installation

My employer purchased mathcad for 3 of us, however despite IT saying mathcad is installed, it is only the trial version. I need to get the product key/code so I can utilize the license we paid for. To date, I have never been able to use the purchased version of mathcad and it was purchased about 3 months ago. please assist.

I cannot print to PDF when text contains Calibri font type. As soon as I change the font type to something else, such as Arial, the file will print to PDF without issue. I and several associates are encountering the exact same issue. We are using MathCAD Prime 12.0.0.1. Is this a known issue? Will it be fixed in a future update?

Hello. I am a student at Næstved Zealand and we use the free trial version of mathcad here. I have gotten a new computer and need to download it again but i am not able to. I keep filling out the blanket where it says: Free 30-day trial of Mathcad engineering calculations software. But when i finish it says i need to wait hours to get an email with a download link. But i never get this download link i have waited days and tried over and over. Is it possible to help me please?

I cant get the license to work in my MathCad for the trial

I have a student version of Mathcad 15 that I was using years ago.Now, I want to install it on a new laptop and open my old files, but I receive an error from remote server during the installation.Can anybody help me with this process?Picture below shows the error message that I receive while trying to install the software. Thanks, 

I do not recieve e-Mail from PTC when it says to go to my email during the acquisition of the 30 days trial license.

Hi, I have issues to get a license file. I can't run the software.I get: The remote server returned an error 403. Forbidden Can you help? Thanks Arek

I am using Mathcad Prime Release 3.0 and DatecodeN/A print does not working.

We would like to transfer our Mathcad 14.0 installation to a new hardware due to a hardware replacement. Is there any advice about how to get an updated license file?

If I upgrade my web account to a global support agreement will a mathcad 14 license be issued using the https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp tool. I understand mathcad 14 and 15 are no longer supported however this tool mentioned above is still present and mentioned in forums. I just want to know if it still will grant licenses if I upgrade my account to global support. If it does how do I update/upgrade my account to this? Has anyone else done this? We have used the non prime version of mathcad(s) for decades at our structural firm with hundreds of mathcad spread sheets. I have tried the trial of the latest prime and the conversion of the sheets is worrisome. ebooks using roarks and young will also not work. Not to mention probably not backwards compatible if edited with a machine on prime, then trying to open on one of our other machines with Mathcad 14.

Hello. My account has a new activated license for mathcad. When I try to download the software appears a message saying that I dont have enough privileges. Could you solved this issue. Thanks by advanced. Regards. Alejandro

I have installed Mathcad 14 on my new computer and tried transferring my license file .dat from my old computer to new. It gives me host Id errors. I have found the ptc support website. https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp?as=1 to try to get a new license file. I enter in my product code and it says. Your web account does not hold the following required privileges to access the application: License Management Reporting for read-only access. License Management Licensing for configuration and license file generation access. If I update my web account will a new Mathcad 14 license be issued that matches my new computer? If so how to I go about updating my web account?

I own a perpetual Mathcad 14.0 M020 Single User license purchased directly from PTC. The legacy MCLicense.exe utility authenticates to my PTC account, but the activation request fails with HTTP 403 Forbidden before a license.dat is generated. Since license.dat is never created, Mathcad reports that C:\Program Files (x86)\Mathcad 14\licenses\license.dat does not exist. Can someone generate a replacement license.dat or License Pack manually?My old PC crashed so I am unable to locate the old file.

I have an existing permanent node-locked educational license for Mathcad 15 and am moving Mathcad from my old computer to a new Windows 11 computer. I still have the original product code and existing license file. Mathcad 15 is installed and running to the point where it requests licensing. The Mathcad Single User/Student Get License page accepts my product code but redirects me to License Management, where my PTC account reports insufficient privileges. The Single User/Student Log Case option also does not proceed. I need assistance re-hosting my existing permanent Mathcad 15 license to the new computer and obtaining a replacement license file for the new Host ID. I can provide the old and new Host IDs, product code, and existing license file privately if required.

What do I use to i stall mathcad

I have purchased a new computer because my old computer can not be updated to windows 11. I have Mathcad 14, #15, Mathcad Prime 3.1 on my old computer. I want to put them on my new computer and my question is whether I can copy the files to a usb drive and put them onto my new computer? Or cand is download the from and old download file? Or do I new to get a new download from PTC?Your assistance would be greatly appreciated.

Users who do not know their Mathcad product code can refer steps below on how to get the Product Code:   Solution: Product Code consists of 22 alphanumeric characters in length. General format of product code is xxxxxxxxxxxxxxx - xxxx – xxxx If Mathcad is purchased from PTC Web Store, product code can be found on the order confirmation E-mail as “Digital Rights” or you can locate the product code printed in the card inserted in the DVD package Customers who purchased Mathcad through the PTC web store can obtain their product code by contacting the Academic Assistance  

installation issue

We run FLEXnet on our company license server for Mathcad licenses. Currently on version 12. Our Mathcad license file has both permanent and subscription licenses of Mathcad Prime (and 15) in it. When a user runs Mathcad, the server first assigns a license from the permanent pool. If that pool fills up then it assigns a license from the subscription pool. The problem is when a user receives a license from the permanent pool, the license type shown within their Mathcad software says Home Use when it should say something like Commercial. This results in certain calculations being inaccessible and causing errors in their worksheet. But if a user receives a license from the subscription pool, the license type is shown as Subscription which should be fine.I would like to know why our Mathcad license server is serving us Home Use licenses instead of the commercial licenses we paid for, and how do we fix this?

Need PTC to provide Mathcad 14 license to activate Mathcad on Win 11 system

Have just paid for a licence to upgrade from MathCad Prime Express 12.0.0.0 to the full Prime version, hopefully 12.0.0.1. Following "Options|Get Licence" I have encountered a prompt asking for my product code. Where can I find this? Do I need to log in to the Fullfillment portal? Does it use the same general ptc account? It didn't recognise mine. When looking for help I am told I don't have access permission and haven't paid for that level of support. Elsewhere it says I have "Gold" level support. I an angry that you have now pointed me to a public forum where I can't post useful identification data. What a horrible mess. Can anyone help me get into contact with someone at PTC?

I can not contact a support department "access denied" to get a new licence file to install my Mathcad 15 on a new computer. Could you help me. I am desperate ! J.P. Collette jpcollette@walopt.com

Hello Could you please assist us activating MathCad 14 license. If not possible, I also have a license file from a PC that need to be moved to another computer. Best regards,

It seems that my Mathcad version I have just downloaded Is Mathcad express Prime and not the Mathcad prime. Please check.

About Mathcad 14. I have just installed it to a new PC with Windows X11. When I try to run it, it asks me to run the license assistant. I do it, I get a web page asking to create a new account (although I already have one), so I create a new account, then nothing. Thanks for helping me. Regards, Michel Bonnardeau