Hello after using it for several months I tried opening the software the initial screen comes up but then it does nothing, I already tried uninstalling it and reinstalling it any help would be appreciated.
You may be facing a Prime configuration problem.
There is a configuration file located at:
You can safely delete that file. (If you're not sure, rename it). Prime will recreate it when it needs it.
Be sure to report here if that helps solving your problem.