Unable to upgrade account and use my license

[Bumeranghc]

Hello!

I'm unable to upgrade my account (using https://support.ptc.com/appserver/common/account/secure/premiumAccount.jsp page) to manage my Mathcad license.

I can not activate the product or get the activation file.

I can not open even a ticket to support.

[vnamboodheri]

Hello @PS_4335404,

Thank you for your question!

Could you please provide more details regarding your post?
 

1. What type of Mathcad license are you attempting to activate (e.g., Mathcad Express, Mathcad Prime, or Mathcad Student edition)? 
2. Are you encountering any specific error messages during the upgrade or activation process? If so, kindly share the exact wording of the error message. Including screenshots would also be helpful for other community members to better understand your situation.

Best Regards,

Vivek N
Community Moderation Team.