Cannot activate mathcad prime 3.1 using licence files

[Mko]

I am a long time mathcad user.  After retirement in 2016, I purchased a permanent licence for mathcad prime 3.1.  It was working fine until recently, when the installation reverted to express mode.

my attempts to “re-activate” the installation to to full functionality have been unsuccessful.

I have obtained licence files through the self-serve tools, but when I try to use them, I get a message stating that the server is unavailable or down.  Because I do not have an active support account, the PTC support team is inaccessible to me.

I find this to be maddening, because I have a permanent licence for Mathcad, I cannot get it to work, and I can’t find any help at PTC.

any suggestions or assistance would be appreciated 

mike o’neill

[Mko]

I am a long time mathcad user.  After retirement in 2016, I purchased a permanent licence for mathcad prime 3.1.  It was working fine until recently, when the installation reverted to express mode.

my attempts to “re-activate” the installation to to full functionality have been unsuccessful.

I have obtained licence files through the self-serve tools, but when I try to use them, I get a message stating that the server is unavailable or down.  Because I do not have an active support account, the PTC support team is inaccessible to me.

I find this to be maddening, because I have a permanent licence for Mathcad, I cannot get it to work, and I can’t find any help at PTC.

any suggestions or assistance would be appreciated 

mike o’neill

[Mko]

Vipul,

Thanks for your outstanding support and helping me get my copy of mathcad prime 3.1 running.

It would not have happened without your assistance.

Thanks again and stay sate!

Mike