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Installation problems

ptc-5970378
1-Visitor
1-Visitor
‎Apr 30, 2014 08:21 PM
‎Apr 30, 2014 08:21 PM

Installation problems

Hi

After installing mathcad and starting, it prompts for getting the licens file through the internet. When I give my user id and password it gives a message "The remote server returned an error: (407) Proxy Authentication required". What to do now?

Thanks in advance

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2 REPLIES 2
VladimirN
24-Ruby II
24-Ruby II
(To:ptc-5970378)
‎May 01, 2014 12:35 PM
‎May 01, 2014 12:35 PM

Hi,

Try to contact with PTC's technical support, here: "Mathcad Installation & Licensing Support Center".

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Werner_E
25-Diamond I
25-Diamond I
(To:ptc-5970378)
‎May 01, 2014 01:20 PM
‎May 01, 2014 01:20 PM

Could it be that a proxy, firewall or any other filter software is preventing the connection?

The problem came already up years ago http://communities.ptc.com/message/90832#90832

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