Installation problems

[ptc-5970378]

Hi

After installing mathcad and starting, it prompts for getting the licens file through the internet. When I give my user id and password it gives a message "The remote server returned an error: (407) Proxy Authentication required". What to do now?

Thanks in advance

[VladimirN]

Hi,

Try to contact with PTC's technical support, here: "Mathcad Installation & Licensing Support Center".

[Werner_E]

Could it be that a proxy, firewall or any other filter software is preventing the connection?

The problem came already up years ago http://communities.ptc.com/message/90832#90832