Mathcad is going crazy

[BV_12977118]

So, recently Mathcad wouldn;t open, I deleted it, then installed again but this time changed the file location. Now, I can't open any worksheet, if I don't go in the app, Open, and then select the worksheeet. Also, the worksheet in the activity bar or its location doesn't show the Mathcad icon. What can I do to fix this problem?

[LucMeekes]

Probably your file association has gone wrong.

In Windows Explorer go and find a Mathcad document. Click your RIGHT-button mouse on it and select "Open with". then "Choose another app". Then choose your Mathcad application and tick the box  for "Always use this ...".

That should solve the problem.

Success!
Luc

[BV_12977118]

i just tried it but it still doesn't work. i went to my worksheet, ,,Open with another app'', went to the location of the PTC file (which donwloads when installing the app) clicked on the mathcad icon and still nothing. For the record it looks something like this 

I don't know if i did it correctly tho😭

[LucMeekes]

Normally Prime should be in the list of applications (ether the top list, or the list under "Other options". If that's not the case you should find at the bottom the link "Look for another app on this PC" which gives you the opportunity to point to a specific .exe file on your computer. If that is wat resulted in finding the MathcadPrime.exe in the folder you showed, then you did the right thing.

Apparently there's something not right on your PC.

Did you remove the first Prime neatly, according Windows rules, or did you just clear or delete the directory where it was installed?

And did the re-install run without strange phenomena?

Maybe you have to contact PTC support to help you. Note that this forum is NOT PTC support.

Success!
Luc

[anursingh]

Hi @BV_12977118,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag 

[ppal]

Find a Mathcad file using  windows explorer. Right click. Find mathcad executable . Click always use this app.