Installing the extension ThingWorx-Apps-8-5-2-extension-bundle on ThingWorx 8.5.4-b222 fails

[pjahn]

The installation of the extensions fails with several error messages. ThingWorx is installed with MS SQL Server. Dependencies have been installed already. Also Asset Remoting has been installed before.

It is not the extension import policy in platform_settings.json.

Does anyone have a hint?

Thank you.

[pjahn]

Solved.
Double slashes written by the installer for the path to ThingWorx Storage in platform_settings.json are causing the problem. I am sure there will be a fix by PTC soon.

[slangley]

Hi @pjahn.

Please provide specifics on the change you made in platform-settings.json.  I would like to test this and create a case for engineering if one does not already exist.

Regards.

--Sharon

[pjahn]

Sure.

Before (importing the extensions failed):

Fixed (importing the extensions works):

[slangley]

Hi @pjahn.

Thanks for providing that information.  I have tested twice but have not been able to recreate the issue you reported.

Did you make any other changes that might account for the ability to resolve it?  Can you provide more information regarding your environment, such as o/s version, etc.

Regards.

--Sharon

[slangley]

Hi @pjahn.

I just wanted to follow up again to see if you could provide some additional information around this issue.  Please let me know if you still need assistance.

Regards.

--Sharon