PTC Proxy Configuration: Connection failed
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PTC Proxy Configuration: Connection failed
I am new to the PTC Creo Direct Modeling Express 6.0 setup, and downloaded this free single user CAD tool to get started with making 3D objects. I choose the 64-bit version, and installed on my Windows 8.1 machine. After installing, I want to start the program, and it asked me to activate for new users. After registering for an account with PTC, I then attempted to activate, and get the following:
Connection failed.
For Modeling Express to automatically activate,
it requires access to the internet. Please check if a proxy has to be specified, and enter your company's proxy server details so that the activation can proceed.
I don't have any proxy settings in my browser, and am on a home network behind a NetGear wireless router. I do have access to the internet, and can't seem to determine why I am getting this message. Has anyone else seen this before? Any idea what I need to do to get PTC to see the internet?
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This issue has been addressed and resolved: PTC License Server for Creo Elements Direct Express dead/removed?
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I think there's a specific community for PTC Creo Direct Modeling Express 6.0, but I can't find it. Ryan Kelley, can you move this to the right community where he can get the help he needs?
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Thanks for notifying me, Doug. I've moved this discussion into our Modeling Express - English space.
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There is currently a general issue with the PTC License Server.
See: PTC License Server for Creo Elements Direct Express dead/removed?
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This issue has been addressed and resolved: PTC License Server for Creo Elements Direct Express dead/removed?
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Hi,
Looks like the problem is back? I get the same messages as indicated above.
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*bump* Is the activation service broken again? I get proxy configuration error messages on two different systems on two different networks.
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Hello Michael,
read also this
Creo Elements Direct Express License Server does'nt work
there is a description how to get manualy a 72 hour licence.
Best regards
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For the last few weeks, I'm having this problem every time I use Creo Direct Elements. Internet otherwise works fine. Any suggestions?
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Hi Ben, having the same issue. Express worked well since the initial download on 7/30/23 but now does not start. Instead a pop up dialogue prompting me for email and password to Activate comes up. After entering my e-address and password. and selecting 'Activate' I get a second dialogue saying: Connection failed. For Modeling Express to automatically activate it requires access to the internet. Please check if a proxy has to be specified and enter your company's proxy server details so that activation can proceed. I'm merely an individual with a laptop, there is no proxy server. My internet connection is fine and I have a basic PTC account with a valid password. Frustrating to be sure.
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