difficulty logging into creo elements direct express 6.0 cannot find internet most times

[GS_5207676]

In previous years i could easily log into Creo Elements Direct Express 6.0.  But for the last year or so it is very haphazard, and only can be accomplished by accident.  I can ask for a new authorization, which does not usually work.  And somehow I obtain a temporary ability to log in.  it often says "cannot access internet connection".  But my Norton 360 firewall shows access allowed for this software.  Please,, how to correct this.  I'm guessing it has something to do with windows 10, or Norton 360 security.

[vnamboodheri]

Hi GS_5207676,

Thank you for your question. 
I’d like to recommend to bring more details and context to your initial inquiry. 
 

It also helps to have screenshot(s) to better understand what you are trying to do in your process. 

This will increase your chances to receive meaningful help from other Community members. 

Regards,

Community Moderation Team.