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CREO 3.0 K12 won't reinstall

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Newbie

CREO 3.0 K12 won't reinstall

Ran fine on Win 7 for a few weeks. Had to reinstall OS due to a crash. Downloaded the installation software and when launching it hangs after the login sequence with the message 'waiting to retrieve license from server'. Again, this is education version, K12.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: CREO 3.0 K12 won't reinstall

Sounds like you license is not installed properly. Easier thing to do is uninstall and request a new license from PTC.

3 REPLIES 3

Re: CREO 3.0 K12 won't reinstall

I am having the same challenge. "License request failed for feature."

Re: CREO 3.0 K12 won't reinstall

Sounds like you license is not installed properly. Easier thing to do is uninstall and request a new license from PTC.

Highlighted

Re: CREO 3.0 K12 won't reinstall

That'sa  different issue Melissa, it means it has contacted the license server specified and it doesnt have a current license for that version....  your network could be down but usually this means you need an updated license file (they only last for a limited time 1 yr or 3yr).  Same solution, will fix it but so would an updated license file from PTC academic support.